Alamy Ltd Looking for Senior Engineer – IT Services at Thiruvananthapuram, Kerala Full Time

The role is to ensure reliability and efficient performance of www.alamy.com and the millions of visitors to our site. Supporting and maintaining the global IT Infrastructure including all cloud, on premise infrastructure and supporting services.

Here’s some more detail about this exciting opportunity!

The responsibilitiesinclude –

ServiceDesign 40%

Turn business strategies and scenarios into technical designs and implement proofs of concept

Act as technical lead on key projects, and provide technical input as needed on others

Design modern and reliable cloud, hybrid and on-premise services

Perform capacity management and other processes including risk, availability, and performance management

Keeping ahead of technology changes needed to design modern IT services

Responsible for designing secure IT services

ServiceOperation 30%

Manage and maintain IT infrastructure: compute, storage, network, cloud, and data centres

Work with the IT Services and Development teams to maintain availability and expected performance of our IT infrastructure and services

Manage and troubleshoot incidents, alerts, events and requests related to IT services typically at 3rd line or above

Manage and maintain IT infrastructure: compute, storage, network, cloud, and data centres

Perform ITSCM operations, i.e. backups, high availability, resiliency including 3rd party services and offsite backups

ServiceTransition 20%

Provide project management of technical orientated projects, including service implementation and testing/validation

Participate in Change Management to implement changes to services and processes

Identify requirements of new hardware or services then responsibly source and purchase

Create documentation and give cross training

ContinualService Improvement 10%

Review services, identify improvements and new opportunities, and make suggestions to IT Services Manager

Otherduties

Part of rotational shifts (24/7)

Occasional out of hours On Call work

We’re looking for someone with:
Solid Experience in handling L3 escalations of Windows 10, Server 2016/2012/2008 R2, Ubuntu/Amazon Linux

L1 level support experience in Amazon Web Services EC2, S3, Docker

L2 level proficiency in Office 365, Active Directory, Group Policies

L2 support exposure in Virtualization (Hyper-V)

TCP/IP networking

Knowledge in Scripting and automation, PowerShell, CloudFormation

Service level high availability technologies: load balancing, clustering, auto scaling

Efficient (L3 Level) in IT infrastructure support

L2 expertise in Firewall support

Working knowledge of IT security

Good communication skills