Aleron Looking for Analyst/ Associate – Help desk Technician at Bengaluru, Karnataka Full Time

ID: 19293

Posted: 4/28/2022

Location: Bangalore South, KA

Category: Infrastructure Services Management

Job Type: Permanent

Description

Taking initial telephone or email inquiries and troubleshooting and managing simple hardware, software, or administrative problems.

Installing and configuring hardware, software, and mobile applications.

Recognizing and escalating more difficult problems to senior support techs.

Supporting the roll-out of new applications and project initiatives.

Testing and evaluating new technologies to support business need.

Logging and tracking issues in a ticketing system (Service Now) while managing multiple cases at a time.

Providing timely and accurate customer feedback.

Following up with clients to ensure the problem is resolved.

Documenting processes and procedures for internal and customer facing use.

Job Requirements

Certification preferred (Microsoft, A+, Network+, etc.)

3+ years of experience working in a help desk environment.

Flexibility to work a variety of shifts with minimal notice.

Available to work regular overtime.

Proficiency with Windows, MAC, and IOS environments

Excellent oral communication skills

Detail oriented to keep updated notes on tickets.

Ability to diagnose and resolve basic computer technical issues.