Aletheia Technologies PVT LTD Looking for IT Service Desk Executive at Marol, Mumbai, Maharashtra Full Time

• Acknowledging the tickets and aligning Tickets/incidents to the resolver team,
• Responding to telephone calls, email and log the issue in the ticketing tool within specified time frame.
• Follow-up, updating tickets & ensuring ticket closure within defined SLA.
• Identifying and Escalating the issues requesting urgent attention, coordinating with vendors and escalating tickets in case of delay resolution.
• Involved in coordinating with other support team for various issues pertaining to
• P1 and P2, P3, P3, P4, P5 tickets and redirecting incidents to appropriate team.
• Handle breakdown calls on operating system, Peripheral devices and networks
• Monitoring, tracking, and communication (monitoring the progress of the resolution of the incident and keeping those who are affected by the incident up to date with the status.
• Protecting the Tickets from Acknowledge violation, SLA violation.
• Unlock/Reset for User ID password by Active Directory.
• Maintaining Engineer Details on Daily Basis.
• Extracting report of Aging tickets using ticketing tool

Job Types: Full-time, Regular / Permanent

Salary: ₹180,000.00 – ₹216,000.00 per month

Schedule:

Education:

Experience:

• total work: 1 year (Preferred)
• IT Service Desk: 1 year (Preferred)

Language: