Works with department leadership to document or develop project scope, goals, and deliverables, including project dependencies, project plans, communications plan, project scope, project timeline, and milestones
Work with the Information Technology Manager to assign tasks and responsibilities to appropriate team members depending on the complexity of the project and tracks project milestones and deliverables
Evaluate complex situations using diverse sources of information
Lead, monitor, and motivate different teams across the company and interact with staff at all levels in the organization
Analyze, plan, and develop procedures and other technical duties
Make sure that all required tasks are reviewed and completed; provide status reports
Responsible for the management of complex problems and development of processes
Provide process improvement recommendations
May review current systems and processes for possible improvements and implement process changes as appropriate, including writing policies and/or procedures and training.
Holds and/or attends regular meetings, and teleconferences associated with assigned projects
Requirements
Excellent and effective communication skills
Excellent interpersonal skills to be able to relate with people or personnel from different units of the company
Excellent analytical and problem-solving skills
Advanced knowledge and understanding of relevant IT applications and systems; Windows Servers, Imaging, Windows 10/11, Microsoft M365, Intune, Systems Administration, Hardware and Software Support
Ability to build relationships across many fronts
Ability to focus and pay attention to details at all times
Ability to work in a team as well as an individual with little or no supervision
Able to consistently meet deadlines
Technical support experience
10 – 12 years of relevant IT experience
We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
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DISCLAIMER:
Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.
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