Alight Looking for IT Process Consultant at Haryana Full Time

We are looking for a IT Process Consultant to analyze and design IT processes in collaboration with stakeholders and subject matter experts for Workplace End user IT infrastructure.

We are looking for someone who can hit the ground running in this role to reduce process complexity, increase process efficiency, increase process effectiveness, and enable speed of operational processes.

Responsibilities

Utilize financial measures and analysis of operational impacts to evaluate the cost and benefits of current processes and identification of potential areas for improvement

Data gathering – Internal and external, qualitative and quantitative; interviewing skills, good observation skills

Data analysis – financial and non-financial, qualitative and quantitative

Assist with the analysis and preparation of recommendations that will drive greater productivity, reduce waste, or eliminate duplication

Work with operational team members to understand processes, root causes and outcomes. Create metrics and audit processes to ensure established goals are met and process improvements are sustained

Organize and facilitate meetings with department-specific teams (those focused on incremental improvements) in order to share ideas, discuss opportunities and provide support

Partner with business leaders to maintain ongoing communication regarding improvement opportunities

Gather benchmarking data. Coordinates responses to benchmarking surveys

Organize and communicate data in a manner that conveys a succinct and compelling concept

Plan, manage, and execute small to medium size process improvement initiatives

Skills and Qualifications

Requires a 4-year college degree. Advanced degree preferred

Process Certifications (Six Sigma, BPM, ITIL or equivalent) a plus

Experience developing the voice of the customer including measuring the customer experience, and experience working with IT customer experience processes preferred

Experience working in a team environment; preferably in a professional environment

Applicable work experience in a consulting, IT/operations or contact center environment

Excellent communication skills including research, writing, and presentation skills

Ability to form and maintain cross-functional relationships

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

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DISCLAIMER:
Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

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