We are looking for a IT Process Consultant to analyze and design IT processes in collaboration with stakeholders and subject matter experts for Workplace End user IT infrastructure.
We are looking for someone who can hit the ground running in this role to reduce process complexity, increase process efficiency, increase process effectiveness, and enable speed of operational processes.
Utilize financial measures and analysis of operational impacts to evaluate the cost and benefits of current processes and identification of potential areas for improvement
Data gathering – Internal and external, qualitative and quantitative; interviewing skills, good observation skills
Data analysis – financial and non-financial, qualitative and quantitative
Assist with the analysis and preparation of recommendations that will drive greater productivity, reduce waste, or eliminate duplication
Work with operational team members to understand processes, root causes and outcomes. Create metrics and audit processes to ensure established goals are met and process improvements are sustained
Organize and facilitate meetings with department-specific teams (those focused on incremental improvements) in order to share ideas, discuss opportunities and provide support
Partner with business leaders to maintain ongoing communication regarding improvement opportunities
Gather benchmarking data. Coordinates responses to benchmarking surveys
Organize and communicate data in a manner that conveys a succinct and compelling concept
Plan, manage, and execute small to medium size process improvement initiatives
Skills and Qualifications
Requires a 4-year college degree. Advanced degree preferred
Process Certifications (Six Sigma, BPM, ITIL or equivalent) a plus
Experience developing the voice of the customer including measuring the customer experience, and experience working with IT customer experience processes preferred
Experience working in a team environment; preferably in a professional environment
Applicable work experience in a consulting, IT/operations or contact center environment
Excellent communication skills including research, writing, and presentation skills
Ability to form and maintain cross-functional relationships
We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.