AlignTech Looking for iTero Technical Support Specialist Mumbai at Mumbai, Maharashtra Full Time

Join a team that is changing millions of lives.

Transforming smiles, changing lives

At Align Technology, we believe a great smile can transform a person’s life, so we create technology that gives people the confidence to take on whatever’s next. We revolutionized the orthodontic industry with the introduction of the Invisalign system, and we have never lost sight of that spirit of innovation. Our diverse and collaborative teams are constantly pushing the boundaries of what’s possible.

Ready to join us?

About this opportunity

Align Technology is a global medical device company with industry-leading innovative products such as Invisalign clear aligners, iTero Intraoral scanners, and OrthoCAD digital services that help dental professionals achieve the clinical results they expect and deliver effective, cutting-edge dental options to their patients.

Align Technology has always set the bar for leadership and change in our industry by constantly innovating to bring new and better solutions to doctors and their patients. In 1999, Align Technology pioneered the invisible orthodontics market with the introduction of the Invisalign system and by 2001 had manufactured one million unique clear aligners. By combining digital treatment planning and mass-customization, with shape-engineering based on biomechanical principles, we have revolutionized the orthodontic industry. Today, we’ve helped treat over 5 million patients with the Invisalign system and are driving the evolution in digital dentistry with the iTero Intraoral scanner helping to modernize today’s practices by replacing physical impressions, taking treatment planning online, and creating the potential to enable and improve almost every type of dental treatment offered.

Location – Mumbai

In this role, you will…

Potential absorption, basis performance – into clinical or sales division.

Work timings (possible visits at 88am – 8 PM); 6 days working (Monday to Saturday)

Instrument to be carried around (25Kgs)

Essential duties include but are not limited to the following:

Deliver Results

Responsible for working with assigned accounts and team within the organization.

Provide all appropriate reporting to Manager including feedback from customers on a Daily report

Work closely with sales team to develop a high-performance team in India.

Drive the Best Outcomes

Acquire and maintain detailed knowledge of the company’s product-iTero

Provide training in product knowledge, selling skills, and territory management, and Align Terms and Conditions of Business

Co-operation with co-colleagues through observation during co-travel, frequent feedback and the analysis of data

Evaluate levels of customer, product and systems knowledge via in-field assessment

Provide appropriate training and field coaching as required.

Build strong ethical business relationships with customers to ensure usage of our products and gain greater market share by focusing high value activity and selling,

Ensure professional dress code and attitude is maintained at all

Keep abreast of what competitors are doing; and update Marketing Manager of market intelligence and pulses in the market.

Be responsible for all quality updates records and customer product feedback for India market.

Perform other duties as assigned

In this role, you’ll need …

Technical Qualifications

The following skills are required:
Ability to effectively and systematically trouble-shoot and qualify issues.

Ability to simply and clearly discuss technical issues with non-technical end users including customers.

A good understanding of and ability to troubleshoot MS Windows Operating Systems.

Non-Technical Qualifications

Must have good interpersonal skills and the ability to work cross-functionally.

Ability to focus attention to detail.

Ability to perform in a fast-paced, highly dynamic environment.

Dynamic, optimistic, accurate, results oriented, hard-working, creative.

Ability to work without constant supervision.

Able to flourish in young international company experiencing significant growth (i.e. roll up sleeves approach and able to deal with ambiguity).

Ability to communicate effectively with people in all areas of a company is vital. Willing to reassess and reorganize when traditional solutions are not working. The incumbent should be able to work within a multi-cultural team and have superior interpersonal skills.

EDUCATION and/or EXPERIENCE

Bachelor of Dental Surgery (Mandatory)

SKILLS REQUIRED: LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals in English

Ability to actively perform both internal and external correspondence.

Sound like a good fit?

Great! Click the “Apply” link to let us know you are interested. Not the right fit? Don’t worry, Align is quickly growing so we are creating more opportunities to expand our Align family. Please consider joining our Talent Network to receive notifications about future jobs or sharing this opportunity with others in your network.

About Align

Align Technology is a publicly traded medical device company that is transforming smiles and changing lives. Our global team of talented employees develop innovative technology, tools and treatment options to help dental professionals worldwide achieve the clinical results they expect. Our digital ecosystem combines the power of technology to create beautiful smiles through the integration of AI and machine learning, digital imaging and visualization, biomechanics and material science to develop the Invisalign system, the most advanced clear aligner system in the world; iTero Intraoral Scanners and OrthoCAD digital services. Did you know? Align is the world’s largest manufacturer of custom 3D-printed materials.

By joining Align, you will be part of a global, fast-growing company in one of the most dynamic industries. Great people, innovative technologies, and meaningful work – these are just some of the things employees say make Align Technology a great place to work.

We respect your privacy. Please review our Applicant Privacy Policies for additional information.

Global Diversity Statement:
At Align, we believe in the power of a smile, and we know that every smile is as unique as our employees. As we grow, we will continue building a workforce of diverse cultural backgrounds and life experiences and fostering a culture of open-mindedness and compassion for all our employees. We live our company values by promoting healthy people and healthy communities. All with the intent of changing millions of lives, one unique smile at a time.

Equal Opportunity Statement

It is our policy to provide equal employment opportunity in all of our employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category. Applicants for positions with Align must be legally authorized to work in the country which they are applying for and verification of employment eligibility will be required as a condition of hire.