Allied Digital Services Ltd Looking for IT Service Delivery Manager (Entity Manager) at Jharsuguda, Orissa Full Time

Job Responsibility of Service Delivery Manager:

• Leading a team of geographically dispersed resources to deliver technology projects on time and within budget for the domain and geography for which they have responsibility
• Maintaining end-to-end accountability for customer satisfaction and overall delivery excellence within specific service line or CBS function and geographic responsibilities
• Work with their teams to determine necessary activities to successfully deliver projects throughout the given service line or function
• Ensure that the right type and number of resources that are required to fulfil the planned projects are available and in place through cooperation with Resource Planners
• Delivering customer satisfaction and overall excellence by identifying opportunities (or issues) and assisting with speedy resolution
• Understanding the pipeline of demand and work with the Resource Planners to ensure an appropriate supply of resources
• Responsible for financial management and reporting and optimizing processes
• They are also expected to contribute to the wider goals of IT Services
• Juggling multiple and conflicting priorities in a timely and sensitive way, with full transparency to the Digital Experience SDL and DFF Product Board
• Managing and leading complex stakeholders towards optimal solutions while helping them understand resource constraints and prioritisation
• Holding the teams to the highest standards, project discipline and accountability
• Continuously improving the technical delivery model and strategy, implementing, and managing delivery with the associated teams.
• Must be having good enough multidomain technical experience in IT Infrastructure.
• Additional revenue earning from existing project by maintaining excellency in support and relation with end customers.

Essential Functions of the Job:

• Support the development of Account plans using Firm’s Account Management Framework
• Initiate, build and sustain productive relationships
• Serve as an escalation point for customer concerns if/when they arise
• Identify appropriate resolution to achieve client satisfaction in a timely manner
• Help develop account strategy and plan that best leverages firm resources and strategies to meet customer expectations
• Monitor and manage end-to-end delivery of programs and projects sponsored by one or more customer groups to scope, time and budget
• Enforce standard methodologies, processes and tools
• Provide leadership and direction to project team members
• Evaluate and identify potential redundant applications, infrastructure and tools

Job Types: Full-time, Regular / Permanent

Salary: ₹600,000.00 – ₹650,000.00 per year

Benefits:

• Cell phone reimbursement
• Health insurance
• Internet reimbursement
• Leave encashment
• Life insurance
• Paid sick time

Schedule:

• Day shift
• Evening shift
• Morning shift

Education:

Experience:

• total work: 10 years (Required)

Language:

License/Certification:

• ITIL / PMP Certification (Required)

Speak with the employer
+91 7400093941
Expected Start Date: 05/09/2022