Allied Digital Services Ltd Looking for L2 Network Engineer at Jharsuguda, Orissa Full Time

Duties & Responsibilities:

• • Technical support for networking such as: WAN and LAN connectivity, routers, firewalls, wireless and security.
• • Remote access solution implementation and support such as IPSEC VPN
• • Understanding of DNS/DHCP
• • Ability to work with vendor support to resolve client issues
• • Experience with Command Line Interfaces to manage computer equipment
• • IT Support relating to technical issues involving Microsoft’s core business applications and operating systems.
• • Respond to and resolve alerts and tickets generated from the monitoring system and/or customer requests in a timely fashion.
• • Maintain accurate time and records in all service tickets as performed.
• • Maintain system configuration information within ticketing system and ensure it is attached to relevant tickets.
• • Communicate with customers as needed regarding ticket progress, changes or agreed outages.
• • Escalate service requests that require engineer level support in a timely fashion to prevent breech of SLA.
• • Work with all team members to implement and improve Company best practices.
• • Utilize central management tools to resolve customer issues with minimal customer impact.
• • Get new clients on-boarded and documented in our systems.

Job Types: Full-time, Regular / Permanent

Salary: Up to ₹600,000.00 per year

Benefits:

• Health insurance
• Leave encashment
• Life insurance
• Paid sick time
• Paid time off
• Provident Fund

Schedule:

• Day shift
• Evening shift
• Flexible shift
• Morning shift
• Night shift
• Rotational shift

Education:

Experience:

• total work: 7 years (Preferred)

Language:

License/Certification:

Speak with the employer
+91 7400093941
Expected Start Date: 21/02/2023