Allied Digital Services Ltd. Looking for Service Desk Engineer at Mumbai, Maharashtra Full Time

Experience: IT Fresher or 1 year

Job Role: Service Desk Engineer

Location: Chandivali (Near to Saki Naka metro station)

Timings: Rotational shifts (24×7 support)

Job Description:

Logging call received by Business Users from Email/Phone/Web

Hardware fault diagnosis & isolation on desktops / laptops. 1st level of support on under warranty.

OS Support on Windows XP, Windows Vista, Windows 7, Windows 10 & other System Software support.

Software Support on Office Automation, Anti-virus software, E-Mail Client

Providing REMOTE SUPPORT to the calls logged by the out location branches

Configure / troubleshoot network connectivity of desktops / laptop

Troubleshooting related to Internet, Intranet.

Laptop/Desktop Encryption Support.

Configuring the print servers & resolving printing problems of the users

Performing any Install, Move, Add or change (IMAC) at the client level

Support for 2 factor authentication, VPN connectivity support

Basic support (L1) on RF-Guns / PPAD Management. Escalating and Coordinating with respective team in case the issue is not resolved with the initial troubleshooting.

Basic Support (L1) on Voice / Video-Conferencing (VC) Management (Client Side). Escalating and Coordinating with respective vendor and/or team in case of Voice/VC equipment failure.

Co-ordinate and escalation with other support groups.

Job Type: Full-time

Salary: ₹260,000.00 – ₹320,000.00 per year

Benefits:

Schedule:

COVID-19 considerations:
Covid Vaccine is mandatory.

Speak with the employer
+91 7304555056