Allot is an established industry leader in network intelligence and security solutions for service providers and enterprises around the world.
We are real team players who are ready to go the extra mile to succeed. We believe that anyone can make an impact and together our team spirit makes all the difference. This is your opportunity to develop, professionally and personally.
What we’re looking for:
A Technical Support Engineer to remotely support our mid and large Enterprise customers and partners.
What you’ll do
An opportunity to join the Global Customer Service of a cutting-edge network devices vendor that provides Tier1 network operator grade devices
Handle 1st and 2nd level support cases professionally and independently via CRM, phone, and email
Provide excellent, dedicated, and proactive support service
Perform deep problem investigation into system logs and behavior
Provide technical guidance and solutions to the company’s customers and partners, problem reproduction and lab simulations
Working with higher tier support teams and travel to customer sites according to need
Do all, while maintaining direct contact with key customers all around the world off-site and on-site to assure customer satisfaction and success
Requirements :
What you should have
At least 5+ years of hands-on experience with networking LAN/WAN environments preferably with:
Graduate/Diploma in Computer Science/Electrical/Electronic Engineering.
Strong hands-on working knowledge of TCP/IP networks, packet sniffing and traffic generation.
Strong knowledge of Linux system administration and operation (Work experience with the security world)
Experienced in customer care working with CRM systems.
An Advantage:
Experience with DPI, network management will be a plus.
Hands-on experience in networking LAN/WAN products: Routers, Switches, Firewalls, NMS, etc.
Working knowledge of Radius, DHCP, 3GPP, PCEF, PCRF, understanding protocol flow and sniffing.
Tier1/Tier2 networks.
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