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Software Developer
Allot Looking for Technical Support Engineer – L2/L3 at Mumbai, Maharashtra Full Time
Job Description :
Who we are
Who we are
Allot is an established industry leader in network intelligence and security solutions for service providers and enterprises around the world.
We believe in giving our Tier-1 customers around the world real value by offering them cutting-edge solutions that make their networks smarter and their users more secure.
At Allot, you’ll have the opportunity to develop professionally and personally in a dynamic environment with like-minded people who always go the extra mile to succeed.
What we’re looking for:
A Technical Support Engineer to remotely support our Enterprise clients – this is an opportunity to join the Global Customer Services team of a cutting-edge network devices vendor that provides Tier1 network operator grade & Enterprise solutions.
What you’ll do:
Handle 1st and 2nd level support cases professionally and independently via CRM, phone, and email
Provide excellent, dedicated and proactive support service
Perform deep problem investigation into system logs and behavior
Provide technical guidance and solutions to the company’s customers and partners, problem reproduction and lab simulations
Work with higher tier support teams and travel to customer sites according to need
Maintain direct contact with key customers in the APAC region off-site and on-site to assure customer satisfaction and success
Requirements :
Exp – 6 – 10 Years
What you should have:
At least 6+ years of hands-on experience with networking LAN/WAN environments – Routers, Switches, Firewalls, NMS, etc.
Working knowledge of Radius, Diameter, DHCP, 3GPP, PCEF, PCRF, understanding protocol flow and sniffing
Strong hands-on working knowledge of TCP/IP networks, packet-sniffing, and traffic generation
Strong knowledge of Linux system administration and operation
Experienced in customer care working with CRM systems
Graduate/Diploma in Computer Science/Electrical/Electronic Engineering
Experience working with ISPs, mobile operators, cable operators – nice to have
