Allscripts Asia Looking for Sr Desktop Support Analyst at Pune, Maharashtra Full Time

Welcome to Allscripts! Our Mission is to be the most trusted provider of innovative solutions that empower all stakeholders across the healthcare continuum to deliver world-class outcomes. Our Vision is a Connected Community of Health that spans continents and borders. With the largest community of clients in healthcare, Allscripts is able to deliver an integrated platform of clinical, financial, connectivity and information solutions to facilitate enhanced collaboration and exchange of critical patient information.

Sr. Desktop Support Analyst – Req 5743

Job Description

Monitor Help Desk Ticket queue in Atlassian Jira, and respond to end-user issues and requests

Update tickets with status and resolution as work is performed

Triage new tickets and redirect to other teams where applicable

Provide end-user support, following documented procedures and runbooks

Password Resets

User provisioning/deprovisioning

Group Membership Changes

MFA Setup and troubleshooting

VPN Troubleshooting

Update Runbooks to maintain accuracy/currency with standard operating procedures

Tier-1 Server and Systems support, following documented procedures and runbooks

Initiate automated security scans

Initiate & monitor automated server patching jobs

Triage automated security alerts, escalate if needed

Skills required:
Desktop Support on both Windows and Mac OS

Active Directory User Administration

Attention to detail

Ability to follow documented procedures and runbooks precisely

Ability to work independently with little supervision

Allscripts is proud to be an equal opportunity workplace dedicated to pursing and hiring a diverse and inclusive workforce.

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