Allscripts Asia Looking for Sr Technical Support Consultant- 4457 at Pune, Maharashtra Full Time

Welcome to Allscripts! Our Mission is to be the most trusted provider of innovative solutions that empower all stakeholders across the healthcare continuum to deliver world-class outcomes. Our Vision is a Connected Community of Health that spans continents and borders. With the largest community of clients in healthcare, Allscripts is able to deliver an integrated platform of clinical, financial, connectivity and information solutions to facilitate enhanced collaboration and exchange of critical patient information.

Job Title:
Sr. Technical Support Consultant – This opening is for support role in Integration team that supports Allscripts Enterprise EHR application and its integration with various applications including 3rd party ancillary systems, Meaningful Use (MU) reporting.

Primary Job Responsibilities:
Interact with corporate customers (IT team from large hospitals around the world) over telephone/support tickets to help troubleshoot and resolve complex Infrastructure / Product issues. The issues might range from system configuration/setup, product functionality, bugs / problem with enhancements etc

Evaluate the criticality, severity of issues, and ensure that they are addressed observing the priority

Document all technical issues, analysis and communication with the customer and ensure clear documentation in ServiceNow Ticketing system

Flexible & adaptable to work in 24×7 rotational environment with dynamic situations.

Requirement:
B. Tech degree in Computer Science or equivalent

Any Healthcare Product Knowledge or Application Support knowledge

Must have an ability to learn system functionality & workflows quickly

Knowledge on Window Server or any other server OS

Knowledge of networking architecture and clustering concepts

Good understanding on networking protocols like TCP/IP, HTTP, SSL/TLS, DNS, SMTP etc

Good experience in System Performance monitoring / troubleshooting in application & SQL servers

Good understanding of Microsoft SQL server and Experience in troubleshooting Always-On in SQL Server

Troubleshoot SQL performance issues using SQL Profiler and Extended events

Experience with XML, SOAP, REST, JSON

Excellent English written and verbal communication skills

Excellent analytical, problem-solving skills: the ability to analyze and interpret logs quickly and efficiently

Good to have skills:
Any Integration engine support experience

Hands on experience working with HL7 v2 message types

Understanding of healthcare related application, terminology, patient care environments

Experience with Bash, PowerShell / Python scripting.

We are an Equal Opportunity Employer. No job applicant or employee shall receive less favorable treatment or be disadvantaged because of their gender, marital or family status, color, race, ethnic origin, religion, disability or age; nor be subject to less favorable treatment or be disadvantaged on any other basis prohibited by applicable law.

Allscripts is proud to be an equal opportunity workplace dedicated to pursing and hiring a diverse and inclusive workforce.

Thank you for reviewing this opportunity! Does this look like a great match for your skill set? If so, please scroll down and tell us more about yourself!