Responsibilities for an IT Client Service Representative
Basic troubleshooting of the local office network switches, access points and printers.
Set-up new workstations including monitors, cables, and software and hardware for each user.
Troubleshooting user system issues on Mac/Windows/Linux
Support centralized solutions for employee endpoints (Including user management/ system policies / patch management)
Provide technical support and collaborate on security initiative projects in offices.(OKTA/ Endpoint Protection/ OS/Network security)
Record issues and their resolution in our Zendesk ticketing system. Lead effort to create technical documentation (How-To) for the employees to reduce ticket load
Automate and improve employee IT onboarding experience (includes creating images for the laptops, scripting to integrate required packages/ directory/ antivirus agents/ disk encryption)
Maintaining and troubleshooting other infrastructure connections like Projectors, TVs etc.
Expected Skill Sets
Good understanding of networks, routing and in general how internet works
Awareness about OS, Software/Apps and Network Security
Comfortable with any OS flavour
Good communication skills
AWS Knowledge is a plus
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