Altera Digital Health Looking for 7394 – Expert Technical Support Consultant at Pune, Maharashtra Full Time

Altera, a new member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world. These include the Sunrise™, Paragon®, Altera TouchWorks®, Altera Opal, STAR™, HealthQuest™ and dbMotion™ solutions. At the intersection of technology and the human experience, Altera Digital Health is driving a new era of healthcare, in which innovation and expertise can elevate care delivery and inspire healthier communities across the globe. A new age in healthcare technology has just begun.

We are an Equal Opportunity Employer. No job applicant or employee shall receive less favorable treatment or be disadvantaged because of their gender, marital or family status, color, race, ethnic origin, religion, disability or age; nor be subject to less favorable treatment or be disadvantaged on any other basis prohibited by applicable law.

Responsibilities

Diagnose and resolve complex software problems in the areas of system configuration/setup, product functionality and bugs/enhancements.

Document issues and customer requests, following standard operating procedures and meeting SLAs.

Explain and demonstrate system issues to product development teams and convey customer.

Communicate with product design teams to improve on current design or to identify potential problems.

Develop training content for customers and support team members.

Mentor junior team members.

Working on Revenue Cycle Solutions

A successful candidate would possess the following qualities:
Accountable with strong desire and determination to resolve complex issues with the ability to prioritize and recognize the impact of the issue on patient care.

Solid analytical, research, and time-management skills with great attention to detail.

Excellent verbal and written skills interacting with development teams and clients around the globe.

Self-driven and a fast learner in a demanding environment.

Strong customer support skills with demonstrated ability to effectively deal with escalated customer concerns.

Qualifications

Academic and Professional Qualifications:
Bachelor or master’s degree in commerce, Nursing, Pharmacy, Nursing Informatics or combination of equivalent skills and experience in information technology, clinical health care, or health care admissions and financials.

Preferred Experience

Relevant working experience in US Healthcare revenue cycle management (RCM), Medical Billing, Accounts receivable, General accounting, US Hospital ERP management.

Working Arrangements:
Shift Timings: 6.30 PM – 3.30 AM IST (24X7)

Able and willing to work after-hours, on-call and/or holidays