Altera Digital Health Looking for Sr Technical Support Consultant 7401 at Pune, Maharashtra Full Time

Altera, a new member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world. These include the Sunrise™, Paragon®, Altera TouchWorks®, Altera Opal, STAR™, HealthQuest™ and dbMotion™ solutions. At the intersection of technology and the human experience, Altera Digital Health is driving a new era of healthcare, in which innovation and expertise can elevate care delivery and inspire healthier communities across the globe. A new age in healthcare technology has just begun.

We are an Equal Opportunity Employer. No job applicant or employee shall receive less favorable treatment or be disadvantaged because of their gender, marital or family status, color, race, ethnic origin, religion, disability or age; nor be subject to less favorable treatment or be disadvantaged on any other basis prohibited by applicable law.

Responsibilities:
Interact with customers to help troubleshoot and resolve highly complex product problems or issues in the areas of system configuration/setup, product functionality and bugs/enhancements.

Document issues and customer requests, following standard operating procedures and meeting SLAs.

Communicate with product design teams to improve on current design or to identify potential problems.

Stay abreast of current technology in products, design changes, and new products offered.

Develop training content for customers and support team members.

Good to Have:
Understanding of healthcare related application, HIT terminology, patient care environments.

Attained multiple Allscripts/Altera and external (i.e. Microsoft) certifications related to SQL, Server technologies, Healthcare Information Technology or Health Care Informatics.

Basic understanding of Azure environments.

Has expert level knowledge in configuring and using one or more Sunrise applications or components.

Skills:
Excellent organizational, communication, interpersonal, and time-management skills with the ability to multi-task and prioritize own work.

Accountable with strong desire and determination to resolve complex issues with the ability to prioritize and recognize the impact of the issue on patient care.

Solid analytical and research skills with great attention to detail.

Excellent verbal and written communication skills.

Self-driven and a fast learner in a demanding environment.

Strong customer support skills with demonstrated ability to effectively deal with escalated customer concerns.

Qualification:
Degree in healthcare or healthcare admissions and financials, Nursing, Pharmacy, Nursing Informatics or combination of equivalent skills and experience in information technology or Computer Science Engineering

Work Arrangements:
Standard work week or as defined by business requirements.

Rotational shift covering U.S. daytime hours with shift allowance.

Can work remotely or in a standard office environment.

Able and willing to work after-hours, on-call and/or holidays.

Sr Technical Support Consultant – P3

Minimum 4 – 6 years’ experience in supporting enterprise software, or hospital experience as a clinician, registered nurse, or a clinical pharmacist.

Advanced level knowledge of relational database and writing SQL query statements to troubleshoot issues and perform modifications.

Experience with HL7, MLM, and Azure would be desirable.

Willing to work in US shifts

Good to have SSRS or SSIS or Power BI