Amadeus Looking for System & Network Engineer – Virtualization Architect at Bengaluru, Karnataka Full Time

Summary of the Role :
This position will be part of a transversal organization, Digital Transformation Services, and under the Platform Management Services in Corporate Platform Services umbrella. Primary role of Virtualization Architect is to guide and evolve Virtual Desktop services (VMware Horizon, Azure Virtual Desktop) for Amadeus environment. Other responsibilities include monitoring the user experience, improving the OS patch & lifecycle management, and applying continuous security enhancements as required by corporate security policies. Work with other team members to contribute to the Persona, Architecture, and Design of the service.

Main Responsibilities

Working closely with the requester or Project manager to gather the necessary information, perform data analysis, design and build the tools, create documentation, execute activities, and develop other constructs to prepare to deliver the services.

Creating and/or updating solution document, presentations, solution descriptions, cost estimates, SOWs, and related deliverables.

Working with Security team to improve the enterprise security posture

Incident management:
Investigate, analyze, and resolve technical issues and actively pursue mechanisms for preventing, or automating the response to reoccurrences

Contribute to the handling/monitoring of support tickets assigned to the team.

Escalate and work with Service provider to solve incident

Technical Skills & Knowledge

Strong experience in Computing: PC Hardware, MAC Hardware, Windows Technologies, Networking and Firewall Flows

Familiar with different persona use cases; Windows, Linux, MacOS.

At least 4 – 7 years of experience in designing virtualization designs regardless of the technology chosen.

Strong experience of L3 IT support in corporate environment for typical problems (operating systems, Office 365 and business apps, networking/VPN, etc.)

Advance Knowledge of different cloud vendors; Hands on experience with MS AZURE cloud preferred.

Advanced knowledge of networking, security, VPN, and MS environments (AD, GPO, PKI, Azure…)

Good analytic skills and capabilities to pivot from isolated incident solving to companywide critical problems

Solution and service oriented, excellent documentation skills, troubleshooting, community-based support flow, vendor management

We are an Equal Opportunity Employer and seek to hire the best candidate regardless of age, beliefs, disability, ethnicity, gender or sexual orientation.

Any duplication and display of partial or full content of our job advertisement on any support, such as brochures, websites, mail, emails, this list is not exhaustive, is strictly forbidden without prior formal Amadeus’ authorization.

Recruitment agencies: Amadeus does not accept agency resumes. Please do not forward resumes to our jobs alias, Amadeus employees or any other company location. Amadeus is not responsible for any fees related to unsolicited resumes.