DESCRIPTION
Job summary
Amazon Web Services is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team in Amazon Internet Services Private Limited (AISPL), you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications. As a Cloud Support Engineer in AISPL, you will act as the Cloud Ambassador across all the cloud products, arming our customers with required tools & tactics to get the most out of their Product and Support investment.
Would you like to use the latest cloud computing technologies Do you have an interest in helping customers understand application architectures and integration approaches Are you familiar with best practices for applications, servers and networks Do you want to be part of a customer facing technology team helping to ensure the success of Amazon Web Services (AWS) as a leading technology organization
If you fit the description, you might be the person we are looking for! We are a group of smart people, passionate about cloud computing, and believe that world class support is critical to customer success.
WHAT CAN YOU EXPECT FROM A LIFE AT AWS
Every day will bring new and exciting challenges on the job while you:
WHY AWS PREMIUM SUPPORT
Key job responsibilities
his role supports and focuses on our Networking services such as Elastic Load Balancing, Cloud Watch, Route 53, VPC (Virtual Provate Cloud). Our support engineers are also the voice of the customer and have a strong voice in to the development teams for recurring issues or feature requests. AWS Premium Support operates in shift and work will be required to include afternoon, weekend and holidays BASIC QUALIFICATIONS
Bachelor’s degree in Information Science/Information Technology, Data Science, Computer Science, Engineering, Mathematics, Physics, or a related field or equivalent work experience
Experience troubleshooting networking issues using several tools (traceroute, mtr, ping, iperf, dig/nslookup, cURL, tcpdump/wireshark and related)
Good Knowledge of network security (SSL/TLS, Network- and Web Application Firewalls, Intrusion Detection and Prevention Services)
Good Knowledge managing domain transfers, records and DNS security (DNSSEC and DNS Filtering)
Good OS knowledge oriented to maintenance and administrative purposes (Windows or Linux)
Experience with Networking and troubleshooting (HTTP, TCP/IP, DNS, Routing and Switching, Load Balancing)
Experience in monitoring IT services and good command of associated technologies
5:01
Experience configuring virtual server environments.
Knowledge/experience in configuring and supporting devices such as Cisco, Juniper, Fortinet, SonicWALL, Checkpoint, Palo Alto etc.
Experience managing full application stacks from the OS up through custom applications
Experience configuring software-based Load Balancing solutions.
Experience with end to end application monitoring, tracing and alerting using tools like CloudWatch, Grafana, Datadog, Prometheus etc.
Good understanding of security best practices.
Good understanding of distributed computing environments and methodologies
BASIC QUALIFICATIONS
This role supports and focuses on our Networking services such as Elastic Load Balancing, Cloud Watch, Route 53, VPC (Virtual Provate Cloud). Our support engineers are also the voice of the customer and have a strong voice in to the development teams for recurring issues or feature requests.
AWS Premium Support operates in shift and work will be required to include afternoon, weekend and holidays
BASIC QUALIFICATIONS
PREFERRED QUALIFICATIONS
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status.
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