Job Description :
Job summary
Can you predict the future (through forecasting models) Do you want to be a part of a customer obsessed team Can you take complex statistical models and explain them simply to our operations leadership If you answered yes to these questions, please read on.
We are looking for a Capacity Planning Forecasting Analyst to join our Worldwide Capacity Planning team for Shipping and Delivery Support. Our team owns the forecasting models that determine our customer service needs. You will be apart of the planning for Prime Day, Black Friday, Cyber Monday, etc.
Candidate will be a part of a team of forecasting analysts and BI Engineers and should be able to challenge the team to improve forecasting accuracy. Candidate is expected to be hand-on with forecast modelling as well as should be able to effectively manage stakeholders.
Key responsibilities:
Key job responsibilities
Key responsibilities include:
The successful candidate will work with multiple business teams, Program Management, CS Operations, Global Outsourcing, and Finance leadership. She/he will:
Develop Long term and Short term forecasts for staffing customer service associates for Amazon Customer Service network.
Develop forecasting models that captures the dynamics of retail and digital e-commerce business.
Lead critical projects to improve planning and forecasting efficiency for WW SDS network.
Improve accuracy of forecast by identifying, measuring and managing key metrics related to customer service.
Be part of global customer service initiatives and project roll outs to cater to growing business needs.
Coordinate with internal and outsourcing network operation teams to meet business service levels.
Promote process improvement and standardization of processes and align the same with WW processes and practices.
Basic Qualifications :
Preferred Qualifications :
Amazon is an equal opportunity employer.