Amazon Hiring For Support Engineer, Device OS at Chennai Full Time

Job Description :
Job summary
Amazon Lab126 is an inventive research and development company that designs and engineers high-profile consumer electronics. Lab126 began in 2004 as a subsidiary of Amazon.com, Inc., originally creating the best-selling Kindle family of products. Since then, we have produced groundbreaking devices like Fire tablets, Fire TV, Amazon Echo and Amazon Show. The Amazon Devices group delivers delightfully unique Amazon experiences, giving customers instant access to everything, digital or physical.

As a Support Engineer on the Core Device OS team, you will be part of a team that owns critical OS components, pipelines, services, tools, and application development frameworks – working on projects that push the boundaries of customer-device interaction.

This job requires you to hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks that will define your success. Some of the key job functions of the support engineer are:

• Provide first level of support for handling Jiras, tickets, operational issues from production services
• Provide engineering support of our incoming Jiras, tickets, including extensive troubleshooting and debugging, with responsibilities covering multiple product lines.
• Work on maintenance driven coding projects, primarily in C++ and Python
• Read and understand complex application code and make code fixes to resolve support issues
• Develop tools and automate manual operational tasks and easy maintenance of our services.
• Build monitoring metrics dashboard, and report System health and Support status metrics.
• Work with remote development (Sunnyvale) teams for handing-off or taking over active support issues and to create a team specific knowledge base and skill set.

Key job responsibilities
Some of the key job functions of the support engineer are:

• Provide first level of support for handling Jiras, tickets, operational issues from production services
• Provide engineering support of our incoming Jiras, tickets, including extensive troubleshooting and debugging, with responsibilities covering multiple product lines.
• Work on maintenance driven coding projects, primarily in C++ and Python
• Read and understand complex application code and make code fixes to resolve support issues
• Develop tools and automate manual operational tasks and easy maintenance of our services.
• Build monitoring metrics dashboard, and report System health and Support status metrics.
• Work with remote development (Sunnyvale) teams for handing-off or taking over active support issues and to create a team specific knowledge base and skill set.

A day in the life
Amazon Lab126 is an inventive research and development company that designs and engineers high-profile consumer electronics. Lab126 began in 2004 as a subsidiary of Amazon.com, Inc., originally creating the best-selling Kindle family of products. Since then, we have produced groundbreaking devices like Fire tablets, Fire TV, Amazon Echo and Amazon Show. The Amazon Devices group delivers delightfully unique Amazon experiences, giving customers instant access to everything, digital or physical.

About the team
Amazon Lab126 is an inventive research and development company that designs and engineers high-profile consumer electronics. Lab126 began in 2004 as a subsidiary of Amazon.com, Inc., originally creating the best-selling Kindle family of products. Since then, we have produced groundbreaking devices like Fire tablets, Fire TV, Amazon Echo and Amazon Show. The Amazon Devices group delivers delightfully unique Amazon experiences, giving customers instant access to everything, digital or physical.
Basic Qualifications :

• Experience scripting in modern program languages
• 4+ years of development or technical support experience
• Experience in Unix
• Experience troubleshooting and debugging technical systems

Technical Skills: – B.E. in Computer Science or a related field.

• 4+ years overall development/technical support experience.
• Proven track record in working on enterprise level large scale n-tier applications
• Development Experience in C/c++/Java or open source based technologies. Understanding of XML/SOAP, web services, web application development, and industry-standard commerce systems.
• Demonstrated experience in Python or Perl or shell scripts, a sound understanding of web technologies.
• Detailed knowledge of the UNIX/Linux operating system and tools
• Proven ability to troubleshoot and identify the root cause of issues in complex applications.
• Demonstrated skill and passion for problem solving and operational excellence.

Preferred Qualifications :
Leadership Skills:

. Experience dealing effectively with customers during problem resolution and operating efficiently under pressure
. Effective prioritization and time management
. Knowledge of best current practice frameworks (ITIL, COBIT), particularly incident, problem and change management
. Confidence to drive and manage large conference calls
. Working knowledge of a compiled language
. Excellent communication skills – written and verbal
. Effective organisational skills to maintain a consistently high standard of operations in a busy environment