Amazon Hiring For Support Engineer III, ihm-iat-ops at Other India Full Time

DESCRIPTION

Job summary
Amazon Go is a store with no lines and no checkout-you just grab and go! Customers use the Amazon Go app to enter the store, take what they want from our selection of fresh, delicious meals and grocery essentials, and go! Check it out at amazon.com/go.

Our approach to problems is entrepreneurial. You will be challenged to invent, create and solve challenging problems as well as wear many hats and collaborate in an environment that’s more startup than big company. You will need a strong ability to troubleshoot hardware, software, and network issues.

As a Support Engineer, you seek resolution to problems and mitigate risk, always ensuring a Customer Obsessed experience has occurred. You will be working on services with a direct impact on the customer experience. If you are excited about the opportunity to learn and work on distributed systems, enjoy trouble shooting and solving complex problems, consider the opportunities to work with Amazon Go.

You will help solve a variety of challenges and offer your expertise in growing the knowledge of your peers via team collaboration. We consistently whiteboard so be comfortable writing and supporting your ideas on the team board. You will play an active role in defining the support processes for technologies in partnership with other technology leaders within and possibly outside the team. You should be comfortable with a level of ambiguity that’s higher than most projects and relish the idea of solving big challenges. You will also mentor other engineers in your area of expertise. Along the way, we guarantee that you’ll work hard, have fun and impact many customers!

Amazon is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation

Key job responsibilities
You have industry-leading technical abilities. You demonstrate a breadth of knowledge in the following disciplines:

. You have a strong aptitude for trouble shooting and problem solving.
. You maintain SLA’s through the implementation of proactive issue detection and reporting.
. You write and review accurate and complete support procedures, system documentation, and issue tracking entries.
. You show good judgment and instincts in decision making.
. Able to prioritize in complex, fast-paced environment.
. You regularly identify and incorporate improvements to service monitoring.
. Established good working relationships with relevant personnel across Amazon.
. You adapt much more quickly to new technologies and products.
. You recognize discordant views and take part in constructive dialogue to resolve them.
. You have a solid understanding of Linux operating systems.
. You show a strong ability to troubleshoot documented issues and routinely go beyond the documentation to determine root cause.
. Be innovative and automate manual and repetitive tasks

BASIC QUALIFICATIONS

.4+ years of development or technical support experience
.Experience troubleshooting and debugging technical systems
.Experience in Unix enviornment
.Experience scripting in modern program languages

For this position we expect:
.Bachelor’s degree in Engineering or related field
.Sharp troubleshooting and analytical abilities, proven design skills, excellent communication skills
Professional experience of 2+ years in Support environment.
.2+ years of experience in Python or shell scripts and a sound understanding of AWS.
.Detailed knowledge of the UNIX/Linux operating system and tools
.Proficient in any one of programming language (Python/Perl / C / C++ / Java)
.Demonstrated skill and passion for problem solving and operational excellence
.Ability to understand and describe complex technical processes and issues.
.Clear and effective communication & documentation skills
PREFERRED QUALIFICATIONS

• Hands on experience with distributed and/or enterprise applications.
• Previous experience in which high levels of initiative, judgment, and tact has been demonstrated.
• Must possess superior technical aptitude, written and oral communications skills with the ability to interact with internal customers in a professional manner.
• Proven ability to operate in high pressure situations and successfully handle multiple priorities and possess a high level of discipline while remaining flexible.
• Strong analytical skills with demonstrated problem solving ability.
• Other desired technical skills include Scripting, Python, Ruby, SQL, and familiarity with object-oriented programming.
• Proven ability to troubleshoot and identify the root cause of issues.
• Demonstrates skill and passion for operational excellence.