The AbeBooks Support Engineering team provides BookFinder.com tier 1 services production support. The team is responsible for supporting, maintaining, improving and deploying of BookFinder service software. It’s expected that you can investigate and solve production issues while making the service better with each commit. Tasks can range from low-level networking problems to developing a new web service to replace legacy implementations. This job requires you to hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks that will define your success.
Key job responsibilities
Provide support of incoming tickets, including extensive troubleshooting tasks, with responsibilities covering multiple products, features and services
Work on operations and maintenance driven coding projects, primarily in Python, Perl, shell scripts, web technologies, with the potential for Java based projects
Software deployment support in staging and production environments
Develop tools to aid operations and maintenance
Creation and improvement of standard operating procedures
System and Support status reporting
Ownership of the BookFinder product and its components
Workflow coordination and follow-up to maintain service level agreements
About The Team
AbeBooks, an Amazon company, connects millions of buyers with booksellers from around the world. We provide a marketplace for hundreds of millions of items that includes everything from exquisite manuscripts and long lost books from your childhood, to postcards from Mohandas Gandhi and signed first editions of “A Farewell to Arms”. AbeBooks’ mission is to enable people to discover and own the books they love by bringing together the broadest selection of physical books anywhere with a vision to be the world’s preferred site for buying and selling used and collectible books. Acquired in 2005, BookFinder.com is part of the AbeBooks service offering where it’s a leading book meta search and price comparison site for new, used, rare and out-of-print books.
We are open to hiring candidates to work out of one of the following locations:
Chennai, TN, IND
Basic Qualifications
Preferred Qualifications
Company – Amazon Development Centre (India) Private Limited
Job ID: A2454252
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