DESCRIPTION
Job summary
Are you passionate about improving the customer experience Do you like to dive deep to understand how customer-centric solutions drive measurable results Does coordinating projects across teams and countries sound exciting to you If so, the Abuse Prevention team is looking for a Business Analyst to support product and program teams to improve operational quality, reduce defects, and improve associate decision accuracy. The role will partner closely with the product as well as data science teams to identify inputs, define actions, and improve performance. Abuse Prevention is a team within the broader Customer Service (CS) organization focused on minimizing the abuse of Amazon’s return policies and ensuring a great customer experience.
The candidate will have strength in data analysis using SQL, Python, and producing digestible business intelligence and actionable insights. The candidate should also have strong communication and project management skills, enabling them to work with key business stakeholders to understand requirements and shape analytical deliverable. She/he should also have a demonstrated ability to think strategically and analytically about business, product, and technical challenges, with the ability to work cross-organizationally. A keen sense of ownership and scrappiness is a must.
Key Responsibilities:
. Design and maintain datasets in DynamoDB and Redshift.
. Manipulate NoSQL datasets using Lambda and Python.
. Design and execute analytic projects in collaboration with business, product, data engineering, finance, business analysts, and other specialists.
. Write concise documents communicating results to stakeholders and visualize data to drive decision making.
. Build a data structure and reporting process through deep dives into various business parameters, which unequivocally establishes truth in data.
. Understand the business challenges and identify data-driven business insights with effective presentation of findings at multiple levels of stakeholders.
. Design and conduct rigorous experiments on the effectiveness and efficiency of different initiatives to improve key output metrics and help shape the long-term strategy.
BASIC QUALIFICATIONS
. Bachelor’s degree in Business, Engineering, Statistics, Computer Science, Mathematics or related field or 5+ years of experience as Business Intelligence Analyst/Engineering role.
. 3+ years of professional experience with Python or Node.js.
. 3+ years of experience in a business/data/statistical analyst or engineering role.
. Expertise in SQL, database and storage internals, SQL tuning, and ETL development.
. Experience with AWS services including S3, Redshift, and DynamoDB.
PREFERRED QUALIFICATIONS
. Familiarity with statistical models and data mining algorithms
. Working experience with Machine Learning algorithms
. Track record for quickly learning and utilizing new technologies
. Familiarity with Linux and serverless frameworks
. Excited about working in a diverse group and contributing to an inclusive culture.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, visit https://www.amazon.jobs/en/disability/us
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