DESCRIPTION
Job summary
Amazon Web Services is the global market leader and technology forerunner in the Cloud business. As a member of the AWS Support team in Amazon Internet Services Private Limited (AISPL), you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications. As a Cloud Support Engineer, you will act as the Cloud Ambassador across all the cloud products, arming our customers with required tools & tactics to get the most out of their Product and Support investment.
Would you like to use the latest cloud computing technologies Do you have an interest in helping customers understand application architectures and integration approaches Are you familiar with best practices for applications, servers and networks Do you want to be part of a customer facing technology team in India helping to ensure the success of Amazon Web Services (AWS) as a leading technology organization
If you fit the description, you might be the person we are looking for! We are a group of smart people, passionate about cloud computing, and believe that world class support is critical to customer success.
WHAT CAN YOU EXPECT FROM A LIFE AT Amazon
Every day will bring new and exciting challenges on the job while you:
. Learn and use groundbreaking technologies.
. Apply advanced troubleshooting techniques to provide unique solutions to our customers individual needs.
. Interact with leading engineers around the world.
. Partner with Amazon teams in India to help reproduce and resolve customer issues.
. Leverage your extensive customer support experience to provide feedback to internal Amazon teams in India on how to improve our services.
. Drive customer communication during critical events.
. Drive projects that improve support-related processes and our customers technical support experience.
. Write tutorials, how-to videos, and other technical articles for the developer community.
. Work on critical, highly complex customer problems that may span multiple AWS services.
WHY AWS PREMIUM SUPPORT
. First and foremost this is a customer support role – in The Cloud.
. On a typical day, a Support Engineer will be primarily responsible for solving customer’s cases through a variety of customer contact channels which include telephone, email, and web/live chat. You will apply advanced troubleshooting techniques to provide tailored solutions for our customers and drive customer interactions by thoughtfully working with customers to dive deep into the root cause of an issue.
. Apart from working on a broad spectrum of technical issues, an AWS Support Engineer may also coach/mentor new hires, develop & present training, partner with development teams on complex issues or contact deflection initiatives, participate in new hiring, write tools/script to help the team, or work with leadership on process improvement and strategic initiatives to ensure better CX and compliance with global AWS standards, practices and policies.
. Career development: We promote advancement opportunities across the organization to help you meet your career goals.
. Training: We have training programs to help you develop the skills required to be successful in your role.
We hire smart people who are keen to build a career with AISPL, so we are more interested in the areas that you do know instead of those you haven’t been exposed to yet.
. Support engineers interested in travel have presented training or participated in focused summits across our sites or at specific AWS events.
. AWS Premium Support is 24/7/365 operations and shift work will be required in afternoon i.e. 1 PM to 10 PM IST
BASIC QUALIFICATIONS
AWS Premium Support operates in shift and work will be required to include afternoon, weekend and holidays
Basic qualification
PREFERRED QUALIFICATIONS
Preferred qualification
. Expertise with IPsec, VPN, Load Balancing, Iperf, MTR, Routing Protocols, SSH, Network Monitoring / Troubleshooting tool.
. Experience with AWS, Google, Rack Space or Soft Layer Management and/or Deployment.
. Experience working with customers
. Experience analyzing, troubleshooting, and providing solutions for technical issues
. Some programming / scripting experience (Java, Perl, Ruby, Python)
. Experience managing full application stacks from the OS up through custom applications
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status.
Responsibility: Walk customers through the process of installing the software on their machines and starting up the program for the...
Apply For This JobGreetings from 2Coms, We are currently hiring for Java Production Support, For a leading MNC in Bangalore, For details check...
Apply For This JobJob Description About the Client: Our clientis an Irish-domiciled multinational company that provides consulting and processing services. Experience – 6+...
Apply For This JobJob Description Hiring Experienced Technical support Professionals@ Hyderabad for a Leading MNC!!! About the Client: Its an American Multinational Information...
Apply For This JobJob CategoryCustomer Success GroupJob Details Job Description -Salesforce Admin profileSalesforce Admin Salesforce.com is the global leader in customer relationship management(CRM)...
Apply For This JobDESCRIPTION Job summaryAt Amazon, we strive to be Earth’s most customer-centric company where people can find and discover anything they...
Apply For This Job