Amazon Go is a store with no lines and no checkout-you just grab and go! Customers use the Amazon Go app to enter the store, take what they want from our selection of fresh, delicious meals and grocery essentials, and go! Check it out at amazon.com/go.
Our approach to problems is entrepreneurial. You will be challenged to invent, create and solve challenging problems as well as wear many hats and collaborate in an environment that’s more startup than big company. You will need a strong ability to troubleshoot hardware, software, and network issues.
As a Support Engineer (Network Operations Center Engineer), you seek resolution to Networking problems and mitigate risk, always ensuring a Customer Obsessed experience has occurred. You will be working on services with a direct impact on the customer experience. If you are excited about the opportunity to learn and work on networks, distributed systems, enjoy trouble shooting and solving complex problems, consider the opportunities to work with Amazon Go.
You will help solve a variety of challenges and offer your expertise in growing the knowledge of your peers via team collaboration. We consistently whiteboard so be comfortable writing and supporting your ideas on the team board. You will play an active role in defining the support processes for technologies in partnership with other technology leaders within and possibly outside the team. You should be comfortable with a level of ambiguity that’s higher than most projects and relish the idea of solving big challenges. You will also mentor other engineers in your area of expertise. Along the way, we guarantee that you’ll work hard, have fun and impact many customers!
Amazon is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation
A day in the life
About the hiring group
. BS/MS in Computer Science/Engineering or related disciplines
. 2 to 8 years of experience in Network systems/infrastructure/Production Support
. Strong debugging/troubleshooting skills
. Basic understanding of common network protocols
. Experience working in a Linux/Unix environment
. Experience in automation via Bash/shell scripting and Perl/Python programming.
. Ability to solve complex problems independently
. Familiarity with load balancers, network components and infrastructure components
. Strong as an individual contributor creating and managing standard operating procedures and internal processes
. Excellent verbal & written communication skills
. Strong understanding of support processes: handling tickets, monitoring, processes and metrics
. Knowledge of network analysis fundamentals and robust troubleshooting skills specifically, network performance analysis
. Experience working with customers to diagnose a problem, and work towards resolution
. Experience supporting Network infrastructure
. Experience with internet routing protocols and concepts: TCP/IP, BGP and OSPF
. Experience with network operating systems such as Cisco IOS and JUNOS.
. Experience in automating the existing manual tasks/SOPs
. Experience with Linux based network operating systems
. Excellent verbal and written communication skills
. Meets/exceeds Amazon’s leadership principles requirements for this role
. Meets/exceeds Amazon’s functional/technical depth and complexity for this role
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