American Express Looking for Manager – Operations at Gurgaon, Haryana, India Full Time

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let’s lead the way together.

This is a Band 35 role

People. Technology. Community. When Accertify was formed in 2007, we brought together smart and innovative engineers, analysts, designers, and thought leaders. Our mission? Help merchants thrive by giving them a platform, insight, and the expertise to transform their ideas and initiatives into success. Today, we’re a wholly-owned subsidiary of American Express and a leading provider of fraud prevention, chargeback management, and payment gateway solutions.

This is a Manager – Operations role for the Accertify Fraud Strategic Risk Services team based out of India. The individual in this role is required to manage 5 – 6 Team Leaders.

• This role requires the individual to create strategies and manage the execution on the ground to deliver superior service.
• Ensure all capacity, service level, and cost-related metrics are kept in control. Design strategies to ensure year-on-year productivity and effective team management.
• Demonstrate strong people leadership skills to create a highly engaged and energized team that is motivated to deliver value to our clients.
• Ability to resolve complex issues with little supervision. Work with internal teams to help enhance the platform by sharing ideas, information, and best practices, including fraud trends, with other global teams.
• Ensure all Service Level Agreements (SLAs) are met.
• Regularly review and implement improvements to drive process efficiencies.
• Provide a high standard of professional service to our clients while maintaining and exceeding the established standards for productivity and quality of work within the team.
• Assist with the creation of, or modification of, fraud-related Standard Operating Procedures.
• Work closely with Strategic Risk Services clients to identify new features and functionality for Interceptas.
• Develop strong relationships with internal and external stakeholders to deliver exceptional service and ensure that expectations are exceeded.
• Act as a liaison between external clients and internal departments including Account Management, Operations, and Development teams
• Job may require some travel
• The position requires overlapping work hours with U.S. business hours specific qualifications include:
• Minimum three years of experience with Accertify’s Interceptas Platform – preferred
• Ability to lead a large team.
• Excellent communication, and data analytics skills essential.
• Coach and develop Team Leaders.
• Must be okay with overseeing a 24x7x365 team

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible work arrangements and schedules with hybrid and virtual options with Amex Flex
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.