Analytix Corporate Solutions Pvt Ltd Looking for Senior Technical Support Officer at Thiruvananthapuram, Kerala Full Time

Duties and Responsibilities

• Research and identify solutions to software.
• Diagnose and troubleshoot technical issues, including account setup and network configuration
• Ask customers targeted questions to quickly understand the root of the problem
• Track computer system issues through to resolution, within agreed time limits
• Talk clients through a series of actions
• Properly escalate unresolved issues to appropriate internal teams
• Provide prompt and accurate feedback to customers
• Refer to internal database or external resources to provide accurate tech solutions
• Follow up with clients to ensure their IT systems are fully functional after troubleshooting
• Prepare accurate and timely reports
• Document technical knowledge in the form of notes and manuals

Qualification / Skill

• Proven work experience as a Technical Support
• Hands-on experience with Windows
• Good understanding of computer systems.
• Ability to diagnose and troubleshoot basic technical issues
• Excellent problem-solving and communication skills
• BS degree in Information Technology, Computer Science or relevant field
• Experience in Java, Php, Dotnet, C++

Job Type: Full-time

Schedule:

Ability to commute/relocate:

• Trivandrum, Kerala: Reliably commute or planning to relocate before starting work (Required)

Language:

Speak with the employer
+91 9567867513