Anchanto Looking for Senior Engineer – Technical Support at Pune, Maharashtra Full Time

We at Anchanto are looking for an excellent Senior L2 Tech Support Engineer to help drive adoption of our SaaS software.

Responsibilities:
Analyze & learn all Anchanto applications and provide operational support.

Participate in periodic meetings and maintain all applications in the production environment

Document all production applications and resolve all application issues and answer all requests.

Maintain effective relationships with various system administrators and development teams.

Perform effective triaging of the issues, identify underlying technology problem including configuration issues, data issues, infrastructure issues or code issues

Work closely with development and QA teams for issues that require code changes

Own end to end resolution of issues irrespective of which team eventually fixes it

Lead & mentor junior team members to help resolve critical issues

Maintain Daily report of Tickets received and Resolved

Logical thinker, Good analytical and problem-solving skills

Updating self-help documents so customers/employees can try to fix problems themselves

Help improve end to end Support processes

You need to have/Required Skills:
6+ years of L2 customer support and technical support experience managing Enterprise & SaaS products

Excellent problem-solving skills with ability to creatively provide solutions

Strong analytical/fault finding/diagnostics/trouble-shooting skills.

Highly detail oriented, well organized, and able to coordinate multiple projects simultaneously.

Strong fundamental, analytical and conceptual thinking skills.

Must have a strong ability to self-manage and prioritize.

Must be able to work well with other team members and co-workers across multiple locations in varied time-zones

Strong work ethic with a passion to delight customers

Experience with Unix/Linux environment with technical skills in Ruby on Rails, Java, Node.js/React, RDBMS and ITIL processes is important.

Experience with JIRA, TFS, Trello, Remedy, ServiceNow or any other Service Desk application.

Excellent written and verbal communication skills

Bachelor’s Degree in Computer Science or equivalent experience

Who we are:
Enabling Simpler, Faster and Scalable eCommerce Operations, Our mission is to simplify backend eCommerce operations for businesses of all sizes through our innovative & intelligent SaaS platforms. We aim to transform the way businesses conduct eCommerce in the region, while aggressively moving towards becoming the most customer-centric company in our domain.

With headquarters in Singapore, a Global Product Engineering Centre in Pune, India and with strong local presence in the countries we do business in, Anchanto team numbers more than 300 employees worldwide serving 300+ customers worldwide. With rapidly growing customer base and constantly evolving needs of the market, we are looking to ramp up our engineering teams in Pune.

If you are looking to work with a fast-growing product company that offers to work on cutting edge technology, exhilarating & rewarding experience and excellent work-life balance, take a look at our various job openings.