Power Smarter Treatments and Healthier People
Anju Software is leading the digital transformation of life sciences, creating hope for millions of patients. Anju helps generate the evidence and insights to pharmaceutical, biotech, medical device and diagnostics companies, and academic researchers accelerate value, minimize risk, and optimize outcomes.
Do what you love!
The Technical Support Engineer is a technical expert who acts as the primary interface between first/second line support and core engineering teams. He/she is responsible for handling work requests (which can be internally or externally generated) that have been routed for diagnosis and implementation while regularly updating internal and/or external customers. The Technical Support Engineer will handle work requests directly or solicit assistance from the core engineering teams within the R&D team for non-known issues/defect reporting. The Technical Support Engineer would also identify applications defects, then test and document them for the core engineering teams to fix as part of the product.
Provide support for internal and external customers
Manage work requests that describe particular issues, software bugs or customer problems and properly taking ownership of issues through to resolution
Develop appropriate fixes or SQL scripts to resolve customer problems, or identify existing scripts or patches that must be applied
Reproduce technical problems, diagnose causes, identify temporary and interim-term solutions and communicate status updates to clients
Distinguish between application database, operating system, network, and hardware problems and properly taking ownership of issues through to resolution
Debug applications, and log any newly identified defects
Properly document detailed investigational results to triage issues to other departments for further investigation and/or resolution
Provide general process analysis and make recommendations for improvements
Participate in weekend on-call rotation for critical issues escalation
Present complex technical information to non-technical audiences
Provide accurate and complete problem resolution documentation for future reference and management reporting
Take part in the creation and maintenance of knowledge base data
Continually increase subject matter knowledge on Anju products
Interact with other Anju teams to ensure application efficiency, effectiveness and conformance with regulatory and legislative controls
Sound analytical, organizational and planning skills and the ability to achieve multiple teams and customer objectives independently and in a deadline-sensitive fashion
Superior organization and communication skills, both verbal and written
Ability to work independently but with a team-focused approach within multi-disciplinary teams
Strong commitment to quality and attention to detail
A seasoned analyst with a proven record of satisfying clients.
Act as reference point for the entire team on various application topics and is able to resolve most of the items escalated from the first/second line support.
Customer focus and a proven proactive approach, ability to understand and define customer needs quickly and effectively
Your Education & Experience:
Bachelor’s degree preferably in Computer Science, Information Systems or Life Sciences, or equivalent engineering experience
SQL Server-specific training/work experience
Intermediate experience with SQL (e.g. MySQL, PostgreSQL, MSSQL)
Intermediate experience with C#, Visual Studios and ASP.NET
Experience with application debugging
1 – 3 years of experience working in a regulated environment
Experience in the Pharmaceutical / Healthcare/Clinical industry a strong plus
Basic experience with Ruby, Java and HTML code
Clinical Trial experience a plus
Anju Software is an Equal Opportunity Employer. Anju Software provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or status as a veteran. Anju Software complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.
JOB Description Perform administrative tasks to configure, deploy and maintain security solutions Key Responsibilities Hands on experience in Endpoint and...Apply For This Job
AboutMakro Group | www.MakroGrp.com MakroGroup of Organizations established in 1996, Makro provides a complete range ofsolutions for every stage of...Apply For This Job
Address user tickets regarding hardware, software and networking · Walk customers through installing applications and computer peripherals · Ask targeted...Apply For This Job
Company Description NEC Software Solutions (India) On 1st July 2021, Rave Technologies became NEC Software Solutions India. This change brought...Apply For This Job
Communicating with hiring managers to identify future job openings and the technical requirements for those jobs. Writing job descriptions and...Apply For This Job
Position – IT Coordinator – Software. Opening in hospital Hospital Experience in mandatory. Job Description – IT coordinator Software ...Apply For This Job