Exp- 3-7.5 yrs
Job Overview:
Daily monitoring of scheduled jobs, lifecycle events and co-ordinate across different team to resolve issues.
Perform user and access administration activities (e.g., manual provisioning/deprovisioning, lock/unlock, password management etc.) using IGA
solution(s) like SailPoint, Saviynt, IBM ISIM, CA IDM, Oracle IDM, etc.
Support staging of certifications and it’s remediation periodically.
Monitor incident queue, triage and resolve issues (e.g., troubleshooting access,
provisioning issues, user password management, enable, disable, terminate and/or unlock user accounts etc.) within SLA
Fulfil catalogue-based service requests (e.g., granting/revoking access, updating user attributes, updating workgroup members etc.)
Monitor service mailbox and support end user queries
Generate reports for daily/periodic user administration or processes
Support IT Risk or audit teams with reports, evidence, and process walkthroughs
Support change documentation, change deployment and post-change validations
Document and update Standard Operating Procedures (SOP) and operational runbooks
Identify opportunities to improve process efficiencies and effectiveness
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