Serving as the first point of contact for customers seeking technical assistance over the phone or email
Monitor and respond quickly to incoming requests and relate to IT issues.
Ensure all the ticket raised in the Helpdesk system are completed within the SLA.
Direct unresolved issues to the next level of support personnel
Ability to diagnose and resolve basic technical issues
Record events and problems and their resolution in logs
Assist with onboarding of new users.
Manage and Maintain of Document and Records for the Department according to the ISMS Standard.
Should have knowledge on ISO 27001 and ISO 9001 control and process. Identify and suggest possible improvements on procedures
Asset Inventory Management (Warehouse Management)
Manage Procurement Process of IT Team
Create Monthly records and analytical representation of records.
Should have Advanced-level knowledge of Excel, PowerPoint and be able to automate process.
Should have good understanding of computer systems and Servers.
Excellent Communication Skills – Both Spoken and Written
Any Graduate
Job Type: Regular / Permanent
Salary: ₹10,000.00 – ₹12,000.00 per month
Schedule:
Experience:
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