Ansys Looking for Technical Support Engineer II (Website Infra) (Remote) at Pune, Maharashtra Full Time

Ansys is the global leader in engineering simulation, helping the world’s most innovative companies deliver radically better products to their customers. By offering the best and broadest portfolio of engineering simulation software, Ansys helps companies solve the most complex design challenges and engineer products limited only by imagination.

Summary / Role Purpose

Join the Ansys Customer Excellence team to partner with our customers to engineer enterprise-level software solutions and grow Ansys’ business. Primarily working under direct supervision of your manager, you will contribute to the development of Ansys Platform solutions and supporting systems. In this role, you will collaborate with a team of expert professionals to accomplish solution development objectives. You will be a part of our positive, dynamic team of enthusiastic and passionate engineers striving to deliver highest quality solutions to our customers, advancing your knowledge, experience, and your impact on the success of our customers and Ansys.

Key Duties and Responsibilities

Adhere to support processes to ensure high-quality, timely customer service that results in customer satisfaction

Gather and evaluate user requirements in collaboration with product managers and engineers

Illustrate design ideas using storyboards, process flows and sitemaps

Develop UI mockups and prototypes that clearly illustrate how sites function and look like

Prepare and present rough drafts to internal teams and key stakeholders

Identify and troubleshoot UX problems (e.g. responsiveness)

Learn and employ industry best practices

On an as-needed basis, support Sales and Marketing by conducting demonstrations, webinars, online training, and other meetings

Participate in other strategic team and company initiatives, as needed

Perform basic bug verification, release testing and beta support for assigned solutions.

Research and resolve problems discovered by QA, field, or customer

Minimum Education/Certification Requirements and Experience

Required education and degree type: BS or MS in a computer or engineering-related field

Required minimum years of professional experience in an engineering software environment: BS+3

Logical problem-solving, strong interpersonal and communication skills, fluent in writing and speaking English

Strong organizational and time management skills, possesses a sense of urgency

Projects a professional image and demonstrates business acumen, driven to succeed

Strong understanding of front-end development

Gather and evaluate user requirements in collaboration with product managers and engineers

Illustrate design ideas using storyboards, process flows and sitemaps

Develop UI mockups and prototypes that clearly illustrate how sites function and look like

Identify and troubleshoot UX problems (e.g., responsiveness)

Experience with languages such as HTML5, CSS3, JavaScript and jQuery

Direct experience with WordPress development (Rest, Hooks, Custom post types and Taxonomies)

Ability to convert comprehensive layout and wireframes into working HTML pages

Up-to-date knowledge of design software like Adobe Illustrator and Photoshop

Knowledge of wireframe tools (Adobe XD)

Preferred Qualifications and Skills

Preferred education and years of professional experience in an engineering software environment: BS+3 or MS+0

Basic understanding of the software development process

Ability to learn quickly and to collaborate with others in a geographically distributed team

Practical experience managing WordPress sites

CULTURE AND VALUES

Culture and values are incredibly important to Ansys. They inform us of who we are, of how we act. Values aren’t posters hanging on a wall or about trite or glib slogans. They aren’t about rules and regulations. They can’t just be handed down the organization. They are shared beliefs – guideposts that we all follow when we’re facing a challenge or a decision. Our values tell us how we live our lives; how we approach our jobs. Our values are crucial for fostering a culture of winning for our company:

Customer focus

Results and Accountability

Innovation

Transparency and Integrity

Mastery

Inclusiveness

Sense of urgency

Collaboration and Teamwork

WORKING AT ANSYS

At Ansys, you will find yourself among the sharpest minds and most visionary of leaders, collectively aiming to change the world with innovative technology and remarkable solutions. With the prestigious reputation in servicing well-known, world-class companies, standards at Ansys are high, met by those willing to rise to the occasion and meet those challenges head-on. Because at Ansys, it’s about the learning, the discovery and the collaboration. It’s about the “what’s next” as much as the “mission accomplished”. It’s about the melding of disciplined intellect with strategic direction and results that have, can and will impact real people in real ways, forged within a working environment built on respect, autonomy and ethics.

At Ansys, you will find yourself among those eager to drive the world towards the next best thing with hands planted firmly on the wheel.

Our team is passionate about pushing the limits of world-class simulation technology so our customers can turn their design concepts into successful, innovative products faster and at lower cost. As a measure of our success in attaining these goals, Ansys has been recognized as one of the world’s most innovative companies by prestigious publications such as Bloomberg Businessweek and FORTUNE magazines.

Ansys is an S&P 500 company and a component of the NASDAQ-100.

For more information, please visit us at www.ansys.com

Ansys is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other protected characteristics.

Ansys does not accept unsolicited referrals for vacancies, and any unsolicited referral will become the property of Ansys. Upon hire, no fee will be owed to the agency, person, or entity.