Exp: 10 years and more
Location: Pune
Global Salary Code and Job Code:
Scope
This role is responsible for all tasks referring to the R&D environment like applications, endpoints, server.
The incumbent is responsible for the analysis, the design, the implementation, the operation, and the special support of the local and international R&D environment. He / She provides user support for hardware and software maintenance, application, training, and consulting. Providing these services in an effective and efficient manner will ensure maximum access of users to the IT Infrastructure, IS Applications and IS/IT services.
Reporting Relationship
Direct
Matrix
This Position Repots To:
Direct reports to this role:
Matrix Manager of this role:
Matrix reports to this role:
Head of MES / R&D
n/a
n/a
n/a
Key Responsibilities
Consulting / Support
System
Consult, review and analyze business requirements.
Process
Consult business partner in process design and fulfillment
User
Consult end user to handle the systems according to IT prospective
Help desk (assigned Queues)
Coordinate, prioritize, assign, and escalate issues
Resolve and / or escalate
Interact with users and IT colleagues on all levels
Operation
Install, configure, and maintain various R&D systems, components, and applications.
Designs, implements, tests and documents solutions.
Monitor the R&D systems and all related components.
Coordinates with application provider, business, and global IT Team.
Innovation
Analyze actual and new technologies
Consult business partner according to new technologies
Reviews and coordinate development requirements with business partner and IT R&D Team.
Documentation and Training
Provide Training to business partner and end users
Manage system- and training documentation
Decision Rights
Accountable (Final Decision Rights)
Consulted
Informed
n/a
n/a
n/a
Parameters for Success
Key Metrics
Financial Targets
Customer service skills
Interact well with associates in different levels
Ability to work under pressure
Ability to handle tasks in parallel
Organize tasks within his responsibilities
(define, schedule, prioritize, assign, review).
Ability to deal w. a variety of people, tasks & issues.
Ability to manage small projects.
Possess IT knowledge of system & lifecycle.
Ability to travel internationally (especially Germany)
Meets IT Budget
Competencies and Key Skills and Experience
Key Leadership Behaviors
Typical Background
All activities are executed and communicated effectively.
Excellent communication skills – written, verbal and presentation.
Professional with proven ability to build appropriate relationships with internal and external key stakeholders.
Self-motivated, conscientious with a desire to exceed.
Displays initiative and enthusiasm for their role and company.
Confident and articulate.
Strong results orientation and analytical skills.
Actively articulates and promotes vision, value and direction.
Consistently meets company standards, ethics and compliance requirements.
Education:
Bachelor’s or master’s degree in computer science,
Information or Technology Systems,
Engineering or related fields or appropriate working knowledge.
Technical Skills: (0 none, 1 basic, 2 fluent, 3 professional, 4 senior, 5 expert)
Microsoft Windows 3-4
LINUX: 3-4
HW knowledge Client and Server 3-4
Virtualization Client and Servers 3-4
Cloud Computing 3-4
Network and IT Structure: 3-4
IT Security: 3-4
Understanding of technologies & trends 3-4
Scripting and programming 2
Strong analytical thinking: 4
V-Process knowledge: 3
SQL Data bases knowledge: 2
Microsoft Office: 3
Certifications/Licensing:
Years and Type of Experience:
10-years’ experience in such kind of environment.
Proven working experience in similar position.
Automotive R&D Applications for
Requirement management
Data exchange
PLM
Mechanical development CAD
SW development
HW development
Test environment
Key Required Skills, Knowledge and Capabilities:
Good English language skills in text & speech.
German language is only an advantage.
Good communication skills.
Good organizational and planning skills.
Willing to travel internationally.
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