3A– Agent L1.5 helpdesk
Role Designation
Senior Technical Executive
Position Summary
Required skillset
Communication and Customer Service Skills
o Quickly build trust and confidence with customer
o Own and resolve customer issues efficiently, effectively and empathetically
o Willingness to learn and open to feedback
o Helpful
o Patience and perseverance
Analytical and Problem solving skills
Time Management Skills
Computer skills
Mandatory requirement for experienced candidates:
Additional Desired Experience and skill set for ESD:
Job duties and responsibilities
Education and other requirement
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