Lead and / or participant in multiple projects applying technical expertise to assess requirements (in some cases completing requirements) as per Aon standard models to help support project teams to ensure requirements meet APAC and Aon standards and ensure successfully
Supporting and aligning work efforts to meet client and business needs. This may require direct client or external partner interactions.
Helping manage Change Requests (CO’s) on assigned projects in accordance with APAC and Aon agreed protocols.
Collaborate and work across multi-disciplinary teams (locally, regionally, globally and externally) on assigned projects to achieve best business outcomes within all agreed Regional and Aon methodology, best practices, protocols, budgets, timelines, etc.
Responsible for stakeholder management on and across assigned projects. This will involve creating and building relationships and partnerships; effective and timely communications, and adapting to multiple competing demands, business and organizational as well as new responsibilities.
Manage and support testing workstreams (internal and external) on assigned projects in accordance with Aon’s testing methodology for successful outcomes.
Where assigned support and manage Aon’s technology release management.
Where assigned project manage and lead on relevant internal and external projects.
Help support and work on productivity efficiency and continuous improvements projects and initiatives across all assigned projects.
Where required, support sales and consulting colleagues / teams on client presentations and demos for prospective digital benefits bids and enquiries.
Map out process and user journey flows as agreed with business stakeholders and clearly articulate flow to IT development teams if necessary.
Duties and Responsibilities
Contribute and collaborate on technical, business and processing solutioning across multiple service offerings for existing and new project offerings for successful business and client deliverables and outcomes.
Helping manage and track Change Requests (CR’s) on assigned projects in accordance with APAC and Aon agreed protocols. This will require assessing the CR’s against our technical Standard Operating Procedures.
Collaborate with our APAC SYD team to resolve TBS issues and defects as well as assisting with implementation design solutioning.
Collaborate with our APAC COE team to resolve Production issues and defects and demonstrate accountability for delivering defect resolution.
Collaborate and work across multi-disciplinary teams (locally, regionally, globally and externally) on assigned projects to achieve best business outcomes within all agreed Regional and Aon methodology, best practices, protocols, budgets, timelines, etc.
Responsible for stakeholder management on and across assigned projects. This will involve creating and building relationships and partnerships; effective and timely communications, and adapting to multiple competing demands, business and organizational as well as new responsibilities.
Working with multiple teams, manage and support testing workstreams (internal and external) on assigned projects around testing strategies, definition, planning and execution in accordance with Aon’s testing methodology for successful outcomes. On some projects / initiatives, this will mean being the main contact point for testing.
Support and manage Aon’s release management as assigned.
Undertake project management on assigned internal and external projects.
Work collaboratively with all teams in sharing knowledge and solutions.
Mentor and coach for assigned resources.
Help support and work on productivity efficiency and continuous improvements projects and initiatives across all assigned projects.
Where required, support sales and consulting colleagues / teams on client presentations and demos for prospective digital benefits bids and enquiries.
PERFORMANCE MEASURES
Major Focus
Deliverable
Weighting
Requirements / Testing
All requirements are developed, delivered and executed within agreed project timelines and agreed SLA’s. All testing and defect are executed within less than 5% defects in PROD environment.
70%
Continuous Improvement / Quality Assurance
Operational Efficiency is continuously monitored and assessed, and productivity is increased each 6 months by 20%.
15%
Business support
Sharing of knowledge, training, input into solutions.
15%
QUALIFICATIONS
Education & Certification: University degree desirable but not mandatory.
Experience :
5+ years proven track record in a BA or project / implementation environment with recognized analysis, specification development and testing execution.
Digital benefits or digital insurance experience an advantage.
Competencies:
Ability to analyze business problems, make recommendations and/or proposals, and resolve complex diverse problems.
Ability to effectively and accurately document requirement specifications.
Highly articulate and able to effectively communicate and influence with confidence at all levels and to a variety of internal and external stakeholders.
Effective reasoning and problem-solving skills; actively promotes ideas/proposals and has the ability to influence decisions.
Ability to adjust behavior to suit a wide range of cultures and environments.
A strong understanding of business process – understanding of flexible benefits and/or the project management process an advantage.
Excellent planning, time management, problem solving and organizational skills.
Ability to work to deadlines and under pressure to meet targets.
Innovative and creative personality, insightful and strong analytically.
Good written and interpersonal communication skills.
Collaborative, team player with ability to work to high standards.
Confident/Experienced user of: Vision, Excel, Word, PowerPoint.
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