Apar Peopleworld Sofware Services Looking for Service Desk Engineer / SME at Chennai, Tamil Nadu Full Time

From 0 to 2 year(s) of experience

₹ Not Disclosed by Recruiter

Chennai (WFH during Covid)

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Time and Venue

28th February – 4th March, 10.30 AM – 4.30 PM

Apar Innosys LLP High Gate Building , No 153, 7th Floor, Santhome High Road, MRC Nagar, Chennai – 600 028

Contact – Pugazhenthy R ()

I am Interested

Job Description

Roles and Responsibilities

Manage Client calls / Ticket Monitoring System / Field engineer coordination

Working towards customers needs to achieve satisfaction

Build sustainable relationships and trust with customer accounts through open and interactive communication

Provide accurate, valid and complete information by using the right methods/tools

Handle customer queries / E-Mails and provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Keep records of internal team interaction & customer interactions

Follow communication procedures, guidelines and policies

Take the extra mile to help the customer to achieve satisfaction

Desired Candidate Profile

0 to 2+ Years of experience in Service Desk

Diploma / Degree in any stream

Willing to work in rotational shift

6 Days Work Week

Proven customer support experience or experience as a client service representative

Strong skills in telephonic & Email etiquette

Familiarity with CRM systems and practices

Customer orientation and ability to adapt/respond to different types of scenarios

Excellent communication and presentation skills

Ability to multi-task, prioritize, and manage time effectively

Candidates with multi language skills (Hindi Speaking) would be an added advantage

Please do Walk in with your updated CV to the below given address or send across your profiles to [email protected]

VENUE:
Apar Innosys LLP

High Gate Building , No 153, 7th Floor,

Santhome High Road,

MRC Nagar,

Chennai – 600 028

Key Skills

BPOCROCustomer ServiceNon Voice ProcessSemi VoiceVoice ProcessVoice SupportFRESHERCustomer RelationshipCustomer Supportservice deskHelpdeskCustomer CareService desk engineer

Education

UG:Any Graduate

Company Profile

APAR Peopleworld Software Services Pvt. Ltd.

Apar Innosys LLP is a Singapore based IT product development Company, currently expanding in Chennai

Company Info

X

Contact Company:APAR Peopleworld Software Services Pvt. Ltd.

Address:Apar Innosys LLP High Gate Building , No 153, 7th Floor, Santhome High Road, MRC Nagar, Chennai – 600 028

Salary:
Not Disclosed by Recruiter

Industry:
BPO / Call Centre

Functional Area

Customer Success, Service & Operations

Role Category

Non Voice

Role:
Non – Tech Support – Non Voice

Employment Type:
Full Time, Permanent