Appy Pie Looking for Tech Support Representative (Night Shift) at Noida, Uttar Pradesh Full Time

Sales & Support

Job Details

Job Responsibilities Take care of all client queries on different platforms (Chat, call, Email and ticketing, video sessions) Taking ownership of customer issues reported and seeing problems through to resolution Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams Need to have proper team coordination and timely resolution of an issue Regular follow up with client for issue resolution and feedback Requirements and skills Bachelor in any stream from a reported institution/university Proven work experience as Tech Support Representative Good command in English, Should be having good writing and verbal communication skills 0-2 years of Experience (Fresher can also apply) Knowledge on computers and all Customer management tools like MS Office, Emails, Google drives, ticketing etc. Excellent problem-solving and troubleshooting skills Prioritizing, time management and organizational skills