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aPriori Technologies Hiring For Customer Support Engineer at Bengaluru / Bangalore , Full Time
aPriori in India:
A significant number of aPriori global customers have a large India presence and our user adoption footprint is rapidly growing in India. To locally support the India customer base, as well as to leverage the rich talent pool that India provides in Engineering/Manufacturing domain for Digital solutions, we are launching our aPriori India Solution Center. This Center will be a key strategic element for aPriori’s global customer engagement with the intent to bring the best of India to aPriori from a talent perspective. We are looking at talented and experienced professionals across a wide spectrum of roles who are passionate about leading the next stage of digital industrial revolution in the Engineering/Manufacturing domain and want to thrive in cutting-edge areas of DFM/DTC/DfX and Model based Engineering(MBE). As we start up in India, you will have a great opportunity to be a part of an entrepreneurial team driving innovation from the front and working together with a global team who are thought leaders in this exciting space. We are looking to grow our India team rapidly and quickly, hence we are looking out specifically at individuals who are available to on-board quickly with us (e.g. in between assignments/have less than 1 month notice period).
A significant number of aPriori global customers have a large India presence and our user adoption footprint is rapidly growing in India. To locally support the India customer base, as well as to leverage the rich talent pool that India provides in Engineering/Manufacturing domain for Digital solutions, we are launching our aPriori India Solution Center. This Center will be a key strategic element for aPriori’s global customer engagement with the intent to bring the best of India to aPriori from a talent perspective. We are looking at talented and experienced professionals across a wide spectrum of roles who are passionate about leading the next stage of digital industrial revolution in the Engineering/Manufacturing domain and want to thrive in cutting-edge areas of DFM/DTC/DfX and Model based Engineering(MBE). As we start up in India, you will have a great opportunity to be a part of an entrepreneurial team driving innovation from the front and working together with a global team who are thought leaders in this exciting space. We are looking to grow our India team rapidly and quickly, hence we are looking out specifically at individuals who are available to on-board quickly with us (e.g. in between assignments/have less than 1 month notice period).
Job Summary:
We are looking for applicants to join our Support, Deployment & Licensing team in India, interacting directly with customers and helping them to be successful.
This role is focused on computing, IT, and database skills, helping our customers install and manage our suite of enterprise software. It ultimately requires a broad knowledge of a range of technologies, and ideal candidates would enjoy working on a variety of different topics and projects. They would be energized by being confronted by a problem that they had never seen before.
A successful applicant would be responsible for diagnosing and progressing a wide range of possible customer issues with aPriori software, providing workarounds and resolutions where appropriate. If an applicant does not have all the requirements listed below, they will certainly have the opportunity to learn them all.
The team works collaboratively and interacts with many different aspects of the aPriori business, including Development, Sales, Product Management, and Account Management. As the successful applicant develops, they will have ample opportunity to take on extra responsibility and specialize in different aspects of the business.
A successful applicant would be a tenacious problem solver that doesn’t hesitate to volunteer for a challenge and is eager to learn.
Responsibilities:
- Managing customer questions diligently and efficiently, involving other members of the aPriori team as needed.
- Proactively identifying risks to customer accounts, or issues that may escalate.
- Communicating issues, requirements, and feedback between the customer and other internal teams.
- Reproducing questions & issues for further analysis, and exploring potential solutions and workarounds
- Writing documentation & knowledgebase articles, and creating other content (e.g. videos, PowerPoint).
- Working on internal projects to help the efficiency of the team.
Required Skills/Abilities:
- Experience working major CAD systems (e.g. CREO, Solidworks, NX, CATIA) and PLM systems (e,g. Teamcenter, Windchill).
- Proven experience coding or scripting, in any technology.
- Excellent communication skills, both written and spoken. Able to communicate with empathy for the customer.
- Proven problem-solving skills.
- Able to independently follow through and complete tasks to a high standard in a timely manner.
- Is uncomfortable seeing customers struggle for solutions.
Education and Experience:
- Degree in Engineering, Computer Science, or another STEM subject.
- 12-15 years experience in IT Customer Support with Broad experience of IT topics (e.g. Windows operating systems, networking, databases), ideally working with enterprise software.
aPriori Offers:
A team environment where your experience is valued, your voice is heard, and the work that you do makes an impact for our customers and employees.
aPriori offers competitive compensation and unique benefits including aPriori days in a dynamic, growing innovative environment!
India PDP (Personal Data Protection) Bill-
https://prsindia.org/billtrack/the-personal-data-protection-bill-2019
