ApyHub Looking for Application Technical Support (Remote) at New Delhi, Delhi Full Time

Are you on a mission to design and develop brilliant software and applications? Well then, you’re in the right place!

Why ApyHub?

We believe in empowerment. In fact, in ApyHub everybody is given the keys to drive the company forward.

ApyHub strives to ensure that everyone is encouraged to identify and propose ideas and solutions. In principle, everyone at ApyHub knows exactly what they are responsible for and has the freedom to meet those expectations however they think is best!

We are committed to working hard to see how we can evolve and scale the way we manage self-organization and to finding ways to develop our culture and core values in a way that works for everyone in the company.

About the role

At ApyHub, we have a simple purpose: to be the place that software developers go to when they look for efficiency & simplicity. Your role will be to help us take the platform to the next level!

As a key member of our global technical support team, your main goal will be to ensure that ApyHub’s users and customers receive exceptional support. In more detail you will:

Be the first touchpoint for our developer platform

Provide valuable feedback to the development team based on customer and user feedback and inputs

Empower developers to make the best out of their ApyHub experience

Handle inbound/outbound support issues via email, chat or replying via support forums to developers, users and the community to understand their needs and ensure their success with ApyHub

Identifying opportunities for product improvements, escalating them to the Product team, and tracking them to completion

Identifying chronic and related incidents (Problem Management) that may be affecting ApyHub’s users and customers

Be an expert in our products and services – capable of delivering meaningful recommendations, troubleshooting, demonstrations to our users

You will be a strong candidate if…

You have experience providing customer or enterprise support in a highly technical environment

You have 2 – 4 years of experience in a technical role (engineering, technical sales or support)

You are obsessed with customer happiness

You have excellent relationship management, customer service, and communication skills

You have knowledge and you are comfortable to talk about software development methodologies, tools and languages

You are exceptional at solving complex problems and thinking creatively with minimum supervision and guidance

You are fun to work with, have attention to detail and you are able to effectively communicate and articulate your thoughts

You have experience working in a SaaS company

You have positive attitude, empathy and high energy

You are fluent in English (another language is a plus)

As our new Technical Support you’ll get

The chance to work on some of the most exciting technologies and build platforms that revolutionize the way people work

The opportunity to work with a super fun, cool, talented team in an international environment

A competitive compensation package including other benefits such as equity

Learning, growth and career development budget

The chance to bring your ideas to life and experiment

️ Flexible working hours and work location.. We care about getting stuff done rather than formalities

The possibility of working remotely or in the Netherlands

Got your attention?

Everything starts with getting in touch. The best way to express your interest is by applying online. We will be carefully reading your profile and can’t wait to hear from you!

What’s next?

After our team receives your application, and if you’re selected, you will have:

A 30 min video-call with our team to better understand your career goals and fit with the team

An online challenge to help us evaluate your skills, depending on the role you are applying for

A final video-call with the co-founders

We are doing our best to process your application in 10 working days and offer to follow within 24 hours. We can’t wait to meet you!