Why ApyHub?
We believe in empowerment. In fact, in ApyHub everybody is given the keys to drive the company forward.
ApyHub strives to ensure that everyone is encouraged to identify and propose ideas and solutions. In principle, everyone at ApyHub knows exactly what they are responsible for and has the freedom to meet those expectations however they think is best!
We are committed to working hard to see how we can evolve and scale the way we manage self-organization and to finding ways to develop our culture and core values in a way that works for everyone in the company.
About the role
At ApyHub, we have a simple purpose: to be the place that software developers go to when they look for efficiency & simplicity. Your role will be to help us take the platform to the next level!
As a key member of our global technical support team, your main goal will be to ensure that ApyHub’s users and customers receive exceptional support. In more detail you will:
Be the first touchpoint for our developer platform
Provide valuable feedback to the development team based on customer and user feedback and inputs
Empower developers to make the best out of their ApyHub experience
Handle inbound/outbound support issues via email, chat or replying via support forums to developers, users and the community to understand their needs and ensure their success with ApyHub
Identifying opportunities for product improvements, escalating them to the Product team, and tracking them to completion
Identifying chronic and related incidents (Problem Management) that may be affecting ApyHub’s users and customers
Be an expert in our products and services – capable of delivering meaningful recommendations, troubleshooting, demonstrations to our users
You will be a strong candidate if…
You have experience providing customer or enterprise support in a highly technical environment
You have 2 – 4 years of experience in a technical role (engineering, technical sales or support)
You are obsessed with customer happiness
You have excellent relationship management, customer service, and communication skills
You have knowledge and you are comfortable to talk about software development methodologies, tools and languages
You are exceptional at solving complex problems and thinking creatively with minimum supervision and guidance
You are fun to work with, have attention to detail and you are able to effectively communicate and articulate your thoughts
You have experience working in a SaaS company
You have experience working in a Startup
You have positive attitude, empathy and high energy
You are fluent in English (another language is a plus)
As our new Technical Support you’ll get
The chance to work on some of the most exciting technologies and build platforms that revolutionize the way people work
The opportunity to work with a super fun, cool, talented team in an international environment
A competitive compensation package including other benefits such as equity
Learning, growth and career development budget
The chance to bring your ideas to life and experiment
️ Flexible working hours and work location.. We care about getting stuff done rather than formalities
The possibility of working remotely or in the Netherlands
Got your attention?
Everything starts with getting in touch. The best way to express your interest is by applying online. We will be carefully reading your profile and can’t wait to hear from you!
What’s next?
After our team receives your application, and if you’re selected, you will have:
A 30 min video-call with our team to better understand your career goals and fit with the team
An online challenge to help us evaluate your skills, depending on the role you are applying for
A final video-call with the co-founders
We are doing our best to process your application in 10 working days and offer to follow within 24 hours. We can’t wait to meet you!