Job Description
About The Company:
ARA’s client is a leading IT solutions provider, offering Applications, Business Process Outsourcing (BPO), and Infrastructure services globally through a combination of technology know-how, domain, and process expertise. The accolades it has been garnering can be attributed to their undeterred focus on delivering quality solutions across verticals that meet the challenging requirements of their esteemed customers. They have also been ranked 29 of the 100 largest financial technology vendors by American Banker and BAI in the FinTech Forward Top 100 rankings.
The Role:
Sr. Technical Support Engineer – Service Desk
Looking for candidates with a minimum 4-5 years of Service Desk experience – Those with technical knowledge and troubleshooting skills with excellent English-speaking skills and willing to work in rotational shifts.
Key Responsibilities:
We promise you the perfect opportunity of building technical excellence, understand business performance and nuances, be abreast with the latest happenings in technology world and enjoy a satisfying work life balance.
With the current opportunity, you will get to work with the team that has consistently been setting benchmarks for other deliveries in terms of delivery high CSATs, project completion on time and being one of the best teams to work for in the organization.
You get an open and transparent culture along with freedom to experimentation and innovation.
Skills Required:
Technical Skills:
Operating Systems, Desktop, Laptop, MDM, Office 365, Password reset management, MS Office, Printer, COTS Applications, Exchange Server, VPN, VOIP, other end devices and SharePoint.
Process Skills:
Active listening and probing skills
Effective business communication skills
Navigate through ticketing tools and knowledge base articles
Behavioural Skills:
Receptive for feedback and willing to learn
Positive attitude and team player
Qualifications & Experience:
Any graduate
Candidates with a minimum 4-5 years of Service Desk experience
Required Skills
Technical Support, Service Desk, SD, Troubleshooting, Operating Systems, Desktop, Laptop, MDM, Office 365, MS Office, Exchange server, VPN, Sharepoint
Educational Qualification
Any Graduate
Feb 14, 2023
Pay Rate
800000 – 1000000 INR Per Annum
4 – 8 Years Exp.
2 Vacancies