Aravind Eye Hospital, Coimbatore Looking for IT Technician – Coimbatore 1, Tirupur 1 ( Only Male Candidate) 9087028400 at Coimbatore, Tamil Nadu Full Time

• First and all subsequent contact to User

• Support via phone and email

• Troubleshoot technology issues.

• Defined response SLA’s (Service Level Agreement)

• Complete ticket management with escalation and service level reporting

• Basic network Troubleshooting

• Install and maintain equipment and software.

• Perform remote troubleshooting.

• Help new employees set up their workstations.

• Initial triage of issues from potential root cause

• Basic Level 1 troubleshooting, redirect to L2/L3 as required

• Search knowledge base to verify if reported problems are already known issues with a defined resolution plan.

• Impact analysis with accurate classification of reported issues to ensure appropriate prioritization

• Qualification/replication of the reported issue in an appropriate User environment

• Information gathering to ensure complete availability of details required for root cause analysis

• Provision of technical resolution or problem workaround

• Problem routing/escalation to second/third level support or third parties where required

• Training on hardware trouble shooting and eye notes for doctors and Mlop’s

Job Type: Full-time

Salary: ₹12,000.00 – ₹15,000.00 per month

Schedule:

COVID-19 considerations:
All are required to wear a mask and COVID Vaccination is a must

Education:

Experience:

• total work: 1 year (Preferred)

Application Deadline: 25/06/2022