Job Overview
Office Location (Area) Mumbai
Required Education Bachelor’s degree or equivalent desirable, preferably in operations
Course Type Full Time
Min Required Experience (Years) 2
Max Required Experience (Years) 7
Role – Looking for a smart fresher with decent communication and debugging skills for a Tech
Support role. You will be part of a lean and agile team that has developed an in-house
Payment Platform. As a Tech Support, you will be responsible for monitoring the platform’s
performance and uptime. You will handle technical queries of our merchants through inhouse
call centre.
What you will do in this role
Understand and monitor various types of alerts, metrics of the platform.
Investigate the incidents raised by the alerts, root cause it and provide a permanent fix.
Handle client’s technical queries on performance issues
Take judicious calls on recurring alerts and guide our tech team for the relevant correction.
Document incidents reported and the action taken against them.
What you should have
Good communication skills => Good command on language + ability to convey the
message precisely
Task Management => Hands on with any popular project management tools
Basic understanding of programming fundamentals such as SQL , AWS.
Educational Qualification
Essential