Job Description: . Lead all aspects of implementation for a given customer, delivering in line with Kallik’s standard implementation approach
. Work closely with the project manager to keep the project within the agreed scope and deliver the expected outcomes in line with the statement of work
. Act as project manager for simple implementation projects
. Develop a deep understanding of AMS functionality and application
. Facilitate workshops with customers to understand their requirements in detail
. Understand customers ways of working and business processes and identify how the configuration of AMS can be best tailored to meet the customer’s needs
. Apply detailed working knowledge of AMS functionality, using best practice expertise to advise customers on the optimum configuration
. Document the target configuration of AMS to meet client’s needs
. Configure the customer’s AMS site, with assistance from the Kallik Support team
. Demonstrate and showcase the configuration to customers, and updating based on feedback
. Plan and lead the delivery of AMS training for customers
. Document and communicate enhancement requests and bugs on behalf of the client to Kallik product management
. Provide early life support to customers after go-live
. Identify opportunities for continuous improvement within the standard implementation approach, particularly around reducing the time to complete implementations
. Contribute to the continued improvements to standard implementation materials
. Communicate frequently with the project manager on implementation status, highlight risks and issues where required
. Provide regular updates to senior management on implementation progress
Key Skills: . Lead all aspects of implementation for a given customer, delivering in line with Kallik’s standard implementation approach
. Work closely with the project manager to keep the project within the agreed scope and deliver the expected outcomes in line with the statement of work
. Act as project manager for simple implementation projects
. Develop a deep understanding of AMS functionality and application
. Facilitate workshops with customers to understand their requirements in detail
. Understand customers ways of working and business processes and identify how the configuration of AMS can be best tailored to meet the customer’s needs
. Apply detailed working knowledge of AMS functionality, using best practice expertise to advise customers on the optimum configuration
. Document the target configuration of AMS to meet client’s needs
. Configure the customer’s AMS site, with assistance from the Kallik Support team
. Demonstrate and showcase the configuration to customers, and updating based on feedback
. Plan and lead the delivery of AMS training for customers
. Document and communicate enhancement requests and bugs on behalf of the client to Kallik product management
. Provide early life support to customers after go-live
. Identify opportunities for continuous improvement within the standard implementation approach, particularly around reducing the time to complete implementations
. Contribute to the continued improvements to standard implementation materials
. Communicate frequently with the project manager on implementation status, highlight risks and issues where required
. Provide regular updates to senior management on implementation progress
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