Arminus Software Private Limited Hiring For Technical Support Engineer_Noida at Noida Full Time

Job Description: A Technical Support Engineer will research, diagnose, troubleshoot, and resolve customer issues in
an accurate and timely manner. You will be responsible for working with different systems, software,
and hardware and follow standard procedures to escalate unresolved issues to appropriate internal
departments.
Responsibilities
Take ownership of customer issues reported and see problems through to resolution
Research, diagnose, troubleshoot and identify solutions to resolve customer issues
Follow standard procedures for proper escalation of unresolved issues to the appropriate
internal teams
Provide prompt and accurate feedback to customers
Ensure proper recording and closure of all issues
Prepare accurate and timely reports
Document knowledge in the form of knowledge base tech notes and articles
Follow the SLA for issues with respect to the severity.
Requirements
BS degree in Information Technology, Computer Science or equivalent
Proven working experience in enterprise technical support, IT support or as a technical
engineer
In-depth knowledge in the product that the technician is supporting.
Strong problem-solving skills
Excellent client-facing skills
Specific Skills and Requirements we’re looking for:
Excellent communication and written English skills is mandatory.
Basic Knowledge of Splunk, dotnet, C#, React, JavaScript.
Good Knowledge of OOPS, Sql, MS-Excel, Powerpoint.
Basic Knowledge of Jira, Devops, confluence.
Rotational shift in a 24×7 set up including night.
Should comfortable for weekend working
Should be comfortable for Work from office
0 to 2 years experience in the same field.
Key Skills: A Technical Support Engineer will research, diagnose, troubleshoot, and resolve customer issues in
an accurate and timely manner. You will be responsible for working with different systems, software,
and hardware and follow standard procedures to escalate unresolved issues to appropriate internal
departments.
Responsibilities
Take ownership of customer issues reported and see problems through to resolution
Research, diagnose, troubleshoot and identify solutions to resolve customer issues
Follow standard procedures for proper escalation of unresolved issues to the appropriate
internal teams
Provide prompt and accurate feedback to customers
Ensure proper recording and closure of all issues
Prepare accurate and timely reports
Document knowledge in the form of knowledge base tech notes and articles
Follow the SLA for issues with respect to the severity.
Requirements
BS degree in Information Technology, Computer Science or equivalent
Proven working experience in enterprise technical support, IT support or as a technical
engineer
In-depth knowledge in the product that the technician is supporting.
Strong problem-solving skills
Excellent client-facing skills
Specific Skills and Requirements we’re looking for:
Excellent communication and written English skills is mandatory.
Basic Knowledge of Splunk, dotnet, C#, React, JavaScript.
Good Knowledge of OOPS, Sql, MS-Excel, Powerpoint.
Basic Knowledge of Jira, Devops, confluence.
Rotational shift in a 24×7 set up including night.
Should comfortable for weekend working
Should be comfortable for Work from office
0 to 2 years experience in the same field.