Arrow Electronics, Inc. Looking for IT Associate I at Pune, Maharashtra Full Time

Job Description:
Principal Accountabilities

• Day-to-day monitoring of programs/program chains running on critical applications across Arrow Businesses to meet pre-defined SLA’s
• Provide first-level IT technical support by resolving simple technical issues
• Support for any monitoring related queries and report complex incidents to Monitoring lead (IT Associate II)
• Logs tickets related to program failures and takes them to closure
• Coordinate resolution of issues with the help of Monitoring Lead wherever required
• Regularly updates the Knowledge Base/Action Matrix document

Job Complexity

• Has developed knowledge and skills through formal training or considerable work experience
• Entry level often for those with work experience in the skill area
• Works within established procedures with a moderate degree of supervision
• Identifies the problem and all relevant issues in straightforward situations, assesses each using standard procedures and makes sound decisions

Experience / Education

Typically requires a 2 year degree and 2-4 years of experience or High school graduate with equivalent related experience. May require specific certifications.

Location:
IN-MH-Pune, India (Solitaire Bldg)

Time Type:
Full time

Job Category:
Information Technology