What You’ll Be Doing
As the Configuration Manager you will be responsible for the Arrow’s IT ServiceNow global CMDB. You will be responsible for recommending best practices, developing CMDB lifecycle policies and practices, and continual improvement of Configuration Management.
Responsibilities
. Responsible for the management, development, and training of the global Configuration Management services, policies, procedures, and staff.
. Develop and maintain Configuration Management strategies and roadmaps.
. Maintain the health, data integrity and overall relationship accuracy of the Configuration Management Database (CMDB).
. Collaborate with cross-functional stakeholders to ensure all relevant Configuration Items (CIs) are captured and maintained.
. Help drive a standard services approach to the overall Arrow IT environment.
. Optimize and continuously improve the Configuration Services Data Management (CSDM) Model.
. Manage the CMDB data quality assurance activities on the ServiceNow platform.
. Develop change effectiveness metrics strategy and plan, and report on metrics related to the Configuration Management processes.
What We Are Looking For
. Extensive ServiceNow knowledge on working, configuring, and implementing ServiceNow discovery, service mapping, and event management.
. Working knowledge on identification & reconciliation rules for multi-source CMDB.
. Possess full understanding on ServiceNow platform & ITOM modules.
. Understanding of operations, infrastructure, and application management processes.
. Ability to communicate effectively amongst IT technical teams, IT leadership, and business stakeholders.
. ServiceNow certifications highly preferred.
. ITIL Foundations certification preferred.