Assa Abloy Entrance Systems Looking for CRM IT Analyst EMEIA at Mumbai, Maharashtra Full Time

Application due 2022-08-13

IT, Telecom & Internet

Mid-senior level

Romania | Budapest, Hungary | Mumbai, Maharashtra, India | Pune, Maharashtra, India | Warszawa, Poland | Zabierzów, Poland

ASSA ABLOY is the global leader in access solutions. We aim to deliver innovative, safe and convenient security solutions that provide real added value to customers. The group has an annual turnover of €8billion and 48,000 employees. The EMEIA division has sales of c.2bn Euros and approximately 12,000 employees. The EMEIA headquarters team is based in Woking, south London, with the commercial and operational activities managed through 13 Market Regions, encompassing the whole of Europe, Middle East, India and Africa.

The EMEIA CRM Strategy outlines the focal points and methodologies for delivering a great customer experience and increased loyalty across the market regions through marketing, sales and service. A key enabler of this strategy is the rollout of the EMEIA CRM Core (the “CRM Core”), a Microsoft Dynamics based CRM tailored solution delivering harmonised settings and processes.

The EMEIA division is looking to appoint another CRM IT Analyst to empower the CRM team further. This role will be part of the EMEIA IT team and report to EMEIA CRM Development Lead.

Principal Responsibilities:
Application Specialist

Domain expert in Microsoft Dynamics CRM and EMEIA CRM Core solution and provide guidance and advice to market regions as appropriate.

Support the rollout of the CRM Core across the market regions in collaboration with the EMEIA CRM Team.

Application Development

Further enhance and extend the EMEIA CRM Core with Plugins, Power Automate or other addons where the MS CRM standard features are not sufficient

Contribute to the implementation of various integrations between the EMEIA CRM Core and other applications (ERP, Openings Studio, PIM, etc)

Together with the EMEIA CRM Architect and EMEIA CRM Deployment & Release Lead make sure that the whole team follow best coding practice to maintain good code quality.

Support the deployment & release process together with EMEIA Development & Release Lead.

Fulfil EMEIA Tier 3 support level responding to tickets escalated by Regional CRM support leads (Tier 2).

Register Microsoft tickets & communicate with Microsoft related to application issues when needed

Troubleshoot application related issues while coordinating activities with Regional CRM support leads or other relevant stakeholders as GSSC, Microsoft & 3rd party providers.

Analyze and resolve general CRM platform challenges across the regions.

Monitor and Improve

Monitor existing integrations and if any problems arise communicate with various stakeholders to find solutions

Continuously try to find ways of enhancing the User Experience of the EMEIA CRM Core

Education, Work Experience and Personal Qualities

Experience in extending D365 (Plugin, JavaScript, Actions, Custom Workflow Activities, Workflows, Power Automate, Ribbon Extension), required.

Experience in MS D365 Design & solutions, required.

Experience in Agile and DevOps methodologies, required.

Experienced in D365 integrations with CRM (Data verse, OData, JSON, SOAP, Web API), preferred.

Experienced in Azure integrations with CRM (Azure blob, Azure Service Bus, Azure Functions and Logic Apps), preferred.

Experience in Data migration using Azure Data Factory or other data migration tool, preferred.

Experience inf D365 and PowerBI integrations, preferred.

Experience with SSRS Reports development, preferred.

Experienced in international CRM implementations, preferred.

Strong computer, analytical, organizational skills.

Must be a problem solver that is able to work quickly and methodically.

A proven team player that is passionate about delivering good quality.

Ability to communicate effectively with multi-cultural users.

Experienced in Microsoft 365, preferably combined with Dynamics 365 CRM

MS Dynamics Customization & Configuration certification, preferred

MS Dynamics Service, Field Service and Marketing experience, preferred

Professional English language skills, other European languages a plus.

Prepared to travel on a need-to-basis in the role.

We are the ASSA ABLOY Group

Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 51,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.