AstraZeneca Looking for Consultant – C2P Engage Tech-Support at Chennai, Tamil Nadu Full Time

Leverage technology to impact patients and ultimately save lives

Do you have expertise in, and passion for, information technology? Would you like to apply your expertise to impact the IT strategy in a company that follows the science and turns ideas into life changing medicines? If so, AstraZeneca might be the one for you!

ABOUT ASTRAZENECA

AstraZeneca is a global, science-led, patient-focused biopharmaceutical company that focuses on the discovery, development and commercialisation of prescription medicines for some of the world’s most serious disease. But we’re more than one of the world’s leading pharmaceutical companies. At AstraZeneca we’re dedicated to being a Great Place to Work.

ABOUT OUR IT TEAM

It’s a dynamic and results-oriented environment to work in – but that’s why we like it. There are countless opportunities to learn and grow, whether that’s exploring new technologies in hackathons, or redefining the roles and work of colleagues, forever. Shape your own path, with support all the way. Diverse minds that work cross- functionally and broadly together.

ABOUT THE ROLE

What is expected out of the candidate to perform

Should possess specialist knowledge in relevant systems (Salesforce apps, Iqvia, etc), documenting, sharing that knowledge, as required, with global teams.

Take ownership of the assigned L2/L3 tickets through to delivery or issue resolution or partner concern, as appropriate.

Application’s business process is CTP. Additional experience in other processes like C2C, P2P & tools like CRM, Iqvia HIP, Iqvia Engage & testing knowledge are an added advantage.

Support tool configuration management and administration, application environment set up, test case execution, change and release management

Willingness to learn and upscale the skills.

Be flexible to work in a blended support, i.e. to work in other similar applications (in parallel) within the line manager’s remit.

MANDATORY SKILLS: What are skills / technology candidate needs to have, to perform the role

Good understanding and 1+ years of experience in ITIL framework, organisational change, release management, problem management and incident management.

Minimum of 2+ years’ experience in processes like CTP, C2C, P2P & tools like CRM, Iqvia HIP, Iqvia Engage

Experience of supporting application interfaces e.g. application to SAP

Solution/result oriented approach and exceptional problem solving/Analytical skills.

Clear and Effective communication skills (Written/Verbal).

Commendable analytical skills.

Experience in resolving Day to Day queries regarding usage of CTP HIP, CTP Engage and related activities.

DESIERED SKILLS: What are good to have skills / certifications / technology / domain experience

2+ years of experience in providing technical, development & maintenance support for applications.

Exposure to application security.

Willingness to Analyse, design, document, and test software modifications to existing processes/configurations, reports, forms, extensions, and interfaces in the production environment.

Openness to Facilitate review sessions with senior support engineers, functional owners, domain experts and end-user representatives.

Experience in any ticketing tools such as ServiceNow, Service Center, Remedy , Perigrine etc

Good to have but not mandatory:
Exposure to SaaS integration tools (e.g., EIB, Studio, Core Connector)

Experience in any Reporting/ Analytical tools.

Fluency in Web Services standards and technologies (API, XML, SOAP, WSDL, XSD, UDDI, etc.)

Experience with the SaaS lifecycle (implementations and upgrades).

Ability and willingness to develop creative solutions.

Experience with SAP as upstream/downstream system will be a plus.

EDUCATIONAL BACKGROUND: Any specific Bachelors / master’s degree candidate must have. Or any specific institutions they must pass out from

Any technical degree

PREFERABLE INDUSTRY : IT / Pharma / Finance / Travel

WHY JOIN US?

We’re a network of high-reaching self-starters who contribute to something far bigger. We enable AstraZeneca to perform at its peak by delivering premier technology and data solutions.

We’re not afraid to take ownership and run with it. Empowered with unrivalled freedom. Put simply, it’s because we make a significant impact. Everything we do matters.

SO, WHAT’S NEXT?

Are you already envisioning yourself joining our team? Good, because we’d love to hear from you! Click the link to apply and we’ll be in touch as soon as we can.

WHERE CAN I FIND OUT MORE?

Our Social Media, Follow AstraZeneca on LinkedIn https://www.linkedin.com/company/1603/

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.