ABOUT THE OPERATIONS IT TEAM
Operations IT is a global IT capability supporting the Global Operations organisation. We business partner with Operations capability areas: Pharmaceutical Technology Development, Manufacturing & Global Engineering, Quality Control, Sustainability, Supply Chain, Logistics and Global External Sourcing and Procurement. We operate out of Operations hubs sites including in the UK, Sweden, US, and China; and out of our Global Technology Centres in India and Mexico.
Here our work has a direct impact on patients – transforming our ability to develop life-changing medicines. We empower the business to perform at its peak and lead a new way of working, combining cutting-edge science with leading digital technology platforms and data. All with a passion to impact lives through data, analytics, AI, machine learning and more.
It’s a dynamic and challenging environment to work in – but that’s why we like it. There are countless opportunities to learn and grow, whether that’s exploring new technologies in hackathons, or transforming the roles and work of colleagues, forever. This is your chance to be part of a team that has the backing to innovate, disrupt an industry and change lives.
THIS IS WHAT YOU’LL DO
In this detail-oriented role, the Empower Support Engineer must be: knowledgeable with the use of chromatography systems in an FDA regulated environment and the industry best practices for validating the system. In addition experience in Biovia One Lab or other lab based applications would be advantageous. The candidate is expected to be a collaborative team member in supporting and maintaining the business-critical application. The candidate should possess broad functional knowledge in his/her domain and in-depth technical knowledge in Water’s CDS System.
Ensure optimum performance and stability for Quality Chromatography system Global Empower , One Lab and other lab based applications.
Provide 2nd/ 3rd line support (technical queries, bug fixes and small enhancements relating to application and platform), complying with ITIL standards, change control procedures
Take ownership of issues through from delivery or issue resolution or escalation, as appropriate.
Working in Empower project creation, project archival and restoration is essential.
Performing SQT for LACE’s
Integrating Chromatography data systems to third party software and HPLC, UPLC and GC Systems.
Analyzing errors, warning messages in the instrument through application
Manual backup/restoration and disaster recovery procedure execution
Configuration of various Laboratory systems to Empower Application.
Hands on experience in Empower Version Migration activities.
Hands on experience in Empower message center purging and audit logs investigation.
End to end support for applications
Develop specialist knowledge in relevant systems, documenting and sharing that knowledge, as required, with global teams
Liaise with multiple stake holders including users, infrastructure/middleware teams, 3rd party software vendors for resolving issues and potential process improvements
Train, guide and mentor new hires in the team
Working in DevOps and Agile way of working
YOU WILL NEED TO HAVE
Experience in application support and maintenance (L2/L3 support) of off -the-shelf Chromatography Data Systems
Knowledge of Waters Empower CDS , understanding of detection techniques, reporting, custom calculations, meta data and workflows relating to lab data.
Understanding of basic Pro Interface and Advanced Topics (which include method and report templates, custom calculations, dissolution, method validation manager and system administration)
Experience in integrating Chromatography data systems to third party software and HPLC and GC systems
Good knowledge of regulatory requirements including GMP, GxP and 21 CFR Part 11. Exposure to software system validation in GxP environment preferred
Experience on Windows/UNIX application environment and understanding of client-server / distributed computing concepts
Basic understanding of session virtualization concepts, exposure to Citrix working environments
Understanding of incident, problem, change and release management process
Supplementary Experience: (Useful additional skills)
2-5 years of Biovia One Lab/LES application Support, troubleshooting and maintenance (L2/L3) experience and any other Commercial off-the-shelf (COTS) lab applications.
Familiarity with life sciences (Pharma) domain concepts, workflow and terminology
Good understanding and troubleshooting experience with Microsoft IIS/Web Services (IIS 7.0, IIS 8.0, IIS 8.5)
Experience working with tools like SQL Developer, MS SQL Server Management and ALM
Experience in setting up and managing application environments
Mindset to support business critical applications
Experience in scripting using PowerShell and Automation.
Basic knowledge in Chromatography archival system NuGenesis is an added advantage.
Knowledge in working with AWS environment is added advantage.
Exposure to DevOps and Agile ways of working will be preferred
Educational Qualifications
UG – B. Tech /B.E. or other equivalent technical qualifications
Personal Attributes:
Keen to acquire new skills and work on new technology products
Must participate on call rotation with off hours support responsibilities
Ability to work independently, as well as in a team environment
Logical mind with keen analytical skills
Clear and concise communicator, in born written and verbal
Ability to respond well to pressure
Strong interpersonal skills with ability to work effectively across team boundaries
WHY JOIN US
Here our work has a direct impact on patients – transforming our ability to develop life-changing
medicines. We empower the business to perform at its peak and lead a new way of working,
combining cutting-edge science with leading digital technology platforms and data. All with
a passion to impact lives through data, analytics, AI, machine learning and more.
Join us at a crucial stage of our journey in becoming a digital and data-led enterprise. Make
the impossible possible by building partnerships and ecosystems, creating new ways of working
and driving scale and speed to deliver exponential growth. Focused and committed, and backed
with the investment to succeed, we’re driving cross-company change to disrupt the entire industry.
ABOUT ASTRAZENECA
AstraZeneca is a global, innovation-driven BioPharmaceutical business that focuses on the discovery, development and commercialisation of prescription medicines for some of the world’s most serious disease. But we’re more than one of the world’s leading pharmaceutical companies.
At AstraZeneca we’re dedicated to being a Great Place to Work. Where you are empowered to push the boundaries of science and unleash your entrepreneurial spirit. There’s no better place to make a difference to medicine, patients and society. An inclusive culture that champions diversity and collaboration. Always committed to lifelong learning, growth and development.
SO, WHAT NEXT?
If you’re interested in applying, we encourage you to apply using your completed Workday profile where possible.
Open Date: 31/ 01 / 2022
Close Date: 16/ 02 / 2022
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